Hi AG,
Am facing the same problem too.... but i guess what they did yesterday was "upgrading" their system, hence, the disconnections and slowing down. (see this :
http://maxonline.starhub.com/promo/maxonline_customer_only_message.asp )
In fact, I'm so put off by their so-called "24 hrs" but always-put-on-hold helpline that I've email my complaint to IDA. However, what i got back as reply from scv (see below) was to send them all sorts of pings and trace routes for their checking. According to the ppl at hwz (
http://forums.hardwarezone.com/showthread.php?threadid=350706 ), even after giving them the infos, scv would reply that they are doing system maintenance. wtf! that's why i din reply them.:thumbsd:
This is getting bad!!! ;( ;(
Dear xxx,
>
> We thank you for your email dated 14 December 2002.
>
> We wish to apologise for the difficulty in getting through to us. We are
> also recruiting and rescheduling our staffing to meet incoming call
> traffic demands. Meanwhile we wish to enquire the following to investigate
> the cause of problem.
>
> - Your full address and contact number
> - Date and Time that you will be online
> - Are you using any router, firewall or tweaking software
> - What are the URLs of the sites that you encounter slowness
> - Time of lag occurs
> - Is the connection disconnected from surfing, gaming or file transfer
- How do you get back online when disconnected occurs
> We thank you for your kind patience and understanding for the
> inconvenience caused
>
> Yours sincerely
>
> Felicia Chang
> Customer Affairs
> StarHub
