there is definitely something wrong with Maxonline for the past week.
just last evening around nine, I was unable to receive data via the cable modem... I called SCV for seven times before I got through. Was immediately informed by the voice message that my area was facing a problem at the moment. 15 minutes later, the system came back on... weird
Originally posted by AdamGoi I've been experiencing it since yesterday; tried calling their tech support and I'd been put on hold.
Just wanna find out whether my problem area, i.e. Geylang is an isolated case.
In fact, I'm so put off by their so-called "24 hrs" but always-put-on-hold helpline that I've email my complaint to IDA. However, what i got back as reply from scv (see below) was to send them all sorts of pings and trace routes for their checking. According to the ppl at hwz ( http://forums.hardwarezone.com/showthread.php?threadid=350706 ), even after giving them the infos, scv would reply that they are doing system maintenance. wtf! that's why i din reply them.:thumbsd:
This is getting bad!!! ;( ;(
> We thank you for your email dated 14 December 2002.
> We wish to apologise for the difficulty in getting through to us. We are
> also recruiting and rescheduling our staffing to meet incoming call
> traffic demands. Meanwhile we wish to enquire the following to investigate
> the cause of problem.
> - Your full address and contact number
> - Date and Time that you will be online
> - Are you using any router, firewall or tweaking software
> - What are the URLs of the sites that you encounter slowness
> - Time of lag occurs
> - Is the connection disconnected from surfing, gaming or file transfer
- How do you get back online when disconnected occurs
> We thank you for your kind patience and understanding for the
> inconvenience caused
> Yours sincerely
> Felicia Chang
> Customer Affairs
i dunno if its my smr router or scv but my connection kept dying off for the past few weeks...had to off and on my router and release and renew my dns b4 it can work again. at first i off both the router and modem but i juz found out off the router can liao...