i need some help from any IT experts.
I was having a lot of problems with my 2 and half years old lappy, with slow shutdown, spywares etc. I was adviced that it will be best to restore the lappy to factory state if the problems piled up. I followed the instructions on the user manual and managed to restore my lappy to its factory state. The problem is, after it returned to factory state, it prompted me for my MS office product key, and I keyed in what was given to me when i made my purchase (you know, that cd box without a cd thingy). But no matter how many times I keyed the product key in, no matter how many times I checked it, it just keeps telling me, I got the wrong product key. There are no zeros or "O" in my product key, neither are there "I" or "L", characters which can be easily mistaken for each other. So now, I cannot set my Outlook box, neither does it allow me to download msn cos it requires Windows Live essentials. There is a message that says, I can only use my office tools for XX times, before I have to key in the right product key. Else it will revert to the non-licensed versioned. Anybody can help me solve the problem?
TIA!
I was having a lot of problems with my 2 and half years old lappy, with slow shutdown, spywares etc. I was adviced that it will be best to restore the lappy to factory state if the problems piled up. I followed the instructions on the user manual and managed to restore my lappy to its factory state. The problem is, after it returned to factory state, it prompted me for my MS office product key, and I keyed in what was given to me when i made my purchase (you know, that cd box without a cd thingy). But no matter how many times I keyed the product key in, no matter how many times I checked it, it just keeps telling me, I got the wrong product key. There are no zeros or "O" in my product key, neither are there "I" or "L", characters which can be easily mistaken for each other. So now, I cannot set my Outlook box, neither does it allow me to download msn cos it requires Windows Live essentials. There is a message that says, I can only use my office tools for XX times, before I have to key in the right product key. Else it will revert to the non-licensed versioned. Anybody can help me solve the problem?
TIA!