Recently, I sent my Fuji XT3 camera ( which I purchased on April this year) for cleaning due to dust appearing in the image. The engineer at Fujifilm service center in Singapore told me it might be just dust particle so I left it at the service center for cleaning. After a week with no news, I called him and he told me the top glass of the sensor was scratched and required changing. It cost me about $139SGD as scratches are not part of warranty. I said go ahead as long as it will solve the problem.
After almost 2 weeks, I called the service center again to check about my camera status and finally it is done today. Then, I came down to the service center and surprisingly, the condition is worse than before. More dust stuck inside and he told me it was due to user's fault that the APSC sensor is exposed to the dust and he can't clean it. I am very disappointed with how the things is handled here. He just blamed the user for the repair he supposedly did (as he is the one dismantling the camera to replace the glass on top of the sensor) and now he told me that he might need to replace the whole APSC sensor cause of user's fault which won't be covered under warranty. After lengthy discussion, he told me he will check again and get back to me next week.
Anyone in this forum could give me advice? Is it really user's fault that the dust is stuck inside the APSC sensor (not the top glass)? And supposedly, dust inside the APSC sensor would be covered under warranty as Fuji themselves claimed XT3 is weather proof?
After almost 2 weeks, I called the service center again to check about my camera status and finally it is done today. Then, I came down to the service center and surprisingly, the condition is worse than before. More dust stuck inside and he told me it was due to user's fault that the APSC sensor is exposed to the dust and he can't clean it. I am very disappointed with how the things is handled here. He just blamed the user for the repair he supposedly did (as he is the one dismantling the camera to replace the glass on top of the sensor) and now he told me that he might need to replace the whole APSC sensor cause of user's fault which won't be covered under warranty. After lengthy discussion, he told me he will check again and get back to me next week.
Anyone in this forum could give me advice? Is it really user's fault that the dust is stuck inside the APSC sensor (not the top glass)? And supposedly, dust inside the APSC sensor would be covered under warranty as Fuji themselves claimed XT3 is weather proof?
