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Limsgp

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Dec 16, 2005
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#1
Recently, I went to a quite famous cake shop/outlet to buy a cake for a celebration party. Saw a cake on display that is stated as "Strawberry Cheesecake". Since I liked to eat cheesecake, I decide to give it a try and bought it.

So, after everything was set and at the finale of the celebration, we cut the cake and expected some nice tasting Cheesecake. However, it turned out that the cake is nothing like cheesecake at all! (refer to http://en.wikipedia.org/wiki/Cheesecake for a general expectation of "cheesecake"). It is actually a sponge cake! And, to make it worse, there is no taste of cheese at all, but instead it taste of Durian! Considering that not everyone can accept the taste of durian, it was such a disappointment.

Call the company to feedback, and the phone operator claim that there is nothing wrong on their part since it is a strawberry + cheese favored filling sponge cake, and that it is "normal" for durian favor to enter the cake during the manufacturing process! (Becoz they are so-called famous for their durian cakes)

Not sure what is the general view on this incident? I presume it is not fair to the consumer for 2 key points.

1. Misrepresentation. If it is a sponge cake with cheese favoured filling, it should be advertised as "Cheese-favored sponge cake". I believe most pple will regard "cheesecake" as "a dessert formed of a topping made with soft, fresh cheese upon a base made from biscuit" rite? The actual product is nothing like "cheesecake" at all!

2. Wrong Product. The customer orders a cheesecake but instead got a durian favored sponge cake. Is it fair to the consumer? If, it turns out that the durian favor was due to contamination or infusion of durian favor during manufacturing, and not bcoz it is a "durian cake", can they resolve all responsibility? whether the infusion of durian favor is deliberate or due to negligence, is it fair for the consumer to receive what they did not ask for?

As of now, the company have not formally replied what is their stand on the issue, so I will not reveal the company name. If they insist that there is nothing wrong on their part, then I guess it will be fair to share the information and let potential consumers be aware that when they buy products from that company, they may not get what they expect.


 

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Ninja23XX

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Jan 24, 2009
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#2
LOLOLOLOL!!!!:bsmilie:

This is the problem with local bakery. Their bakery is small, so almost all types of cakes will be made at the same table, bench.


I guess you ate world's first, Strawberry Cheesecake, which is not cheese cake but sponge cake with cheese, and strawberry cream with a tinge of durian taste.

Gosh, that's a long name. Haha.


GMAN
 

Limsgp

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#3
Is there anyone that agrees with me that "Vanilla sponge cake with Cheese favored filling" should not be passed off as "Cheesecake"?

And calling it "Cheesecake" for such a sponge cake is grossly misleading..

And, as a matter of fact, the "cheesecake" actually costs approx 25% more than their other range of premium cakes.

The price difference makes it even more convincing that it is a real "cheesecake".
 

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Ninja23XX

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Jan 24, 2009
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#4
Is there anyone that agrees with me that "Vanilla sponge cake with Cheese favored filling" should not be passed off as "Cheesecake"?

And calling it "Cheesecake" for such a sponge cake is grossly misleading..
It's singaporean way. Most singaporeans "phail" english.


GMAN
 

night86mare

Deregistered
Aug 25, 2006
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#8
ask to talk to phone operator's boss

if that doesn't work, phone operator's boss' boss.

and all the way.... :)

please take note of all their names along the way :)
 

#10
Is there anyone that agrees with me that "Vanilla sponge cake with Cheese favored filling" should not be passed off as "Cheesecake"?

And calling it "Cheesecake" for such a sponge cake is grossly misleading..

And, as a matter of fact, the "cheesecake" actually costs approx 25% more than their other range of premium cakes.

The price difference makes it even more convincing that it is a real "cheesecake".
ya la its a sponge cake with cheese flavour. tas all.
 

surrephoto

Senior Member
Jan 14, 2009
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#12
Just tell us the name of the shop. Someone else will ask the same qns sooner or later. (As with all other complaint threads of mollers, advertisers, BnS bs)
 

jtsky

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Jul 28, 2008
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#16
I tot is 货不对版 (sample), not 板 (board). :bsmilie::bsmilie:
 

contaxable

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Mar 5, 2006
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#17
For those who are in the cake business, the durain flavor is usually the taboo.

Even in the fridge, the durian smell can penetrate to other cakes. The company should invest in separate storage and baking facility or use ways to remove odor from other cakes.

There are many good cake makers in Singapore, and believe me, durian would be the last ingredient they want to have in the kitchen other than OEM cakes & puffs.
 

nonamesg

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Oct 16, 2006
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#19
Should be 货不对办 吧。
 

Limsgp

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Dec 16, 2005
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#20
Actually I'm doubtful of the correct characters too.. but did a google search of "货不对板" and there are many results to many websites and some are chinese news sites.. so I presume the characters is correct..

Anyway.. felt so cheated by the company.. paid a higher price for cheesecake but got sponge cake..:(
 

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