the way to rectify it is to implement the customer protection law already in place by CASE.
if people wanna fight fire with fire, which is what it is now, i say go ahead! which is not taking sides from my perspective.
Have you picked up coins(your money) thrown to you on the floor, in front of the public? and being videoed at the same time?
Have you been led to kneeled to beg for your money back after being misled to sign for a warranty that cost thousands that was not supposed to?
Maybe you should try both...
definitely not ok to get criminal with people like these. Should just give a warning on paper.