Sorry to dig up an old thread. Was at NSC today and they quoted me 3 working days for a quotation on tightening my focus ring (it's a bit loose).
This is only my second time being at NSC so I'm not sure what's the norm. 3 working days sounds lengthy by any means for just a quotation on a simple fix.
Are they waiting for me to bang table before they get some work done?
Let me put it this way.
Some jobs, especially precision tools, cannot be rushed. There are procedures and tests to follow to adhere it is properly fixed. Or do you prefer to have the lens back in 15mins and SOP checks not done?
3 working days includes turn around time to get the tests done, the troubleshooting, verification that the lens has no issues.
Just like I send my Civic in for battery change. Kah Motor wants me to leave the car a full day. Why?
Anybody would bang table, right? CHANGING A BATTERY NEEDS ONE DAY?????
Turns out, they wanted to inspect the system, make sure the alternator is working, make sure the circuits and fuses are fine and not disrupted by the faulty battery. Making sure the alternator is not faulty thus killing the battery and also the grounding of the car and electrical are not affected.
Mind you, I'm no angel myself, I did make a fuss at the Kah Motors CSO till they explained this to me. I felt like an idiot challenging them thinking a battery change shouldn't take that long.
Focus Ring = 1 thing. But focus rings belong to the whole lens. Unless you think the parts don't compliment each other when they are built into a lens...
Sometimes we tend to think something is easy, just like how most of us will think depressing one button grabs the image but the algorithms, the technical, engineering portion is something we don't look further.
That said, I also have fair share of wait, and my equipment wasn't fixed at all and I had to waste time testing on the spot to find it wasn't fixed. The issue remained as is. I did flare up that day at NSC. That was a long time ago tho'.