phone delivered to my house last wednesday 9pm.
called singtel customer care 1688 immediately to enquire missing promotional items.
officer said she emailed to someone at singtel shop and they will call me by end of next day (thursday).
Called 1688 at thursday 12noon and 5pm to check if singtelshop will call, not surprised officer has no idea.
Till Friday no one called, so called again on Friday afternoon. This time customer care office promised
to call me on saturday and assured me not worry. I probed if she can provide a number for me to call
directly, instead of waiting indefinitely. Response was no number is available and even customer care can only
contact singtelshop by email. No number??? even for internal communication? that's very hard to believe.
Not surprisingly no one called over the weekend.
Today I called customer care again to look for the officer I spoke on friday. Couldn't be found and was told will contact her internally
and expect a call back from her within 3 days.
I now don't expect to get the promotional items anymore since the promo is very - they can claim easily the items are no more available.
Still I am not going to let this go unsettled.
My friend bought a HTC ChaCha from them at the shop last friday, they just say no more tickets for the HTC Likes concert. Now go check the online shop website the promo is on. What's going on with these people?
called singtel customer care 1688 immediately to enquire missing promotional items.
officer said she emailed to someone at singtel shop and they will call me by end of next day (thursday).
Called 1688 at thursday 12noon and 5pm to check if singtelshop will call, not surprised officer has no idea.
Till Friday no one called, so called again on Friday afternoon. This time customer care office promised
to call me on saturday and assured me not worry. I probed if she can provide a number for me to call
directly, instead of waiting indefinitely. Response was no number is available and even customer care can only
contact singtelshop by email. No number??? even for internal communication? that's very hard to believe.
Not surprisingly no one called over the weekend.
Today I called customer care again to look for the officer I spoke on friday. Couldn't be found and was told will contact her internally
and expect a call back from her within 3 days.
I now don't expect to get the promotional items anymore since the promo is very - they can claim easily the items are no more available.
Still I am not going to let this go unsettled.
My friend bought a HTC ChaCha from them at the shop last friday, they just say no more tickets for the HTC Likes concert. Now go check the online shop website the promo is on. What's going on with these people?
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