Starhub issues

[ice15]

Is it just me, or is it hard to call a Starhub user during peak hours?

My wife and I both use Starhub and we are both having problems calling each other (and receiving calls from fixed line) around 5-7pm (including Saturday).

We are planning to get the iPhone 4 by end of the year and we have a chance to change networks (if necessary).

Your comments will be highly appreciated.

Do we stick with Starhub? Or switch to M1 or Singtel?

Thanks!

 

[Jacobs]

My recommend is jump to "Orange world"

 

[voxies09]

i called them few times nobody answer.. just the stupid machine "your call is important to us" I also emailed to them, no reply...

 

[ice15]

i called them few times nobody answer.. just the stupid machine "your call is important to us" I also emailed to them, no reply...

thats another issue I have with Starhub.

Customer Service is really bad.

I have this 3G Dongle with them which does not have a driver for Snow Leopard, Starhub's answer to me after numerous calls and failed attemps to make my dongle work.

"We don't have a driver for the new Mac OS, we only have a driver for Windows 7! We cannot help you, and you cannot terminate your plan until Oct!"

 

[shaoken]

I have lines with ALL 3 TELCOs currently. Let me tell you, none of them is really good (in terms of cust service/signal)..
The one which I have to say is "best", is SingTel.


StarHub: Cust Service not too good, poor reception.
M1: Cust Service not too good, reception slightly better than StarHub.
SingTel: Cust Service average, reception is not bad. (they are the biggest player in S'pore). :sweat:


Thomas, if you want to get an iPhone 4, go with SingTel. I'm using my iPhone 3Gs with Singtel.
So far, reception is acceptable. But it also depends on your location of main usage (home/school).

 

[ice15]

thanks ken.

My M1 3G internet was really bad.

I'm honestly thinking about switching to Singtel.

I started this thread just to make sure that my 2 years contract will be good since I get a lot of failed calls from the office and from my wife thanks to Starhub.

 

[shaoken]

thanks ken.

My M1 3G internet was really bad.

I'm honestly thinking about switching to Singtel.

I started this thread just to make sure that my 2 years contract will be good since I get a lot of failed calls from the office and from my wife thanks to Starhub.

To me, I find that M1, is the worst choice for me.
I'm gonna cancel my M1 line, this mid-Aug when my 2 yrs contract ends!

Always sending sms failure.. :sweat:

 

[mabmy]

thanks ken.

My M1 3G internet was really bad.

I'm honestly thinking about switching to Singtel.

I started this thread just to make sure that my 2 years contract will be good since I get a lot of failed calls from the office and from my wife thanks to Starhub.

that is so weird! My supposedly 7.2mbps singtel 3g can't even reach 256kbps no matter where i am, but my m1 1mbps 3g can always download at full 1mbps no matter where i am! i REGRET signing up for stupid singtel 3g internet.

 

[Jedi R]

SingTel is not any better. My experience with SingTel customer service is a total failure.

 

[ice15]

glad to know that I'm not the only one with customer service issues...

 

[KiichiroToyoda]

Wrote mail to SH, took them 3 days to acknowledge and another week to call me. Reason: hi volume of mails.

ST. Wrote to them respond was fast. Call me the next day but problem never got solved.

 

[Royale With Cheese]

It takes 20-30mins to get hold of them anytime of the day really.....

Isnt it about time they employ more staff because of the high volume? or outsource this customer service center?

 

[voxies09]

they already outsource their customer service in india.. I called them before, and the operator said "sorry i was out for lunch just now" singapore around 6:30PM

 

[kietgnoel]

I had (and still am having) a bad experience with SuckHub. I called 1633 to terminate my MaxMobile line (the speed really sucks) on 15th June. I was told that it will be terminated within 3 working days.

When I checked about a week+ later, it was not terminated. I called again and "bang table". They said it will be terminated. Five days later, I checked again. Guess what? It still wasn't terminated. :angry:

I then went down to their CSC in Plaza Singapura to get it terminated immediately. I told the officer that that I will not pay for the period that my line is supposed to have been terminated. He agreed and worked out the amount that I have to pay up to that date only. I promptly paid up.

I received my bill recently. Guess what? They are still charging me for the period from the day my line was originally supposed to be terminated till it was actually terminated. :angry:

I had to call again to "bang table". They promised that someone from their finance department will call me within 5 working days. The officer said that the person will let me know whether they can waive the charge. I told him that this is not my fault. It's SuckHub's fault, so why should I pay? :sticktong I'm still wating for the finance people to call me.

A friend of mine also had a bad experience with SuckHub. His mobile line which didn't have any contract anymore for the last few years was suddenly tagged as having a contract that will expire next year. When he called, he was told that he signed up for an iPhone with a 2-year contract. He had to go down to the CSC a couple of times before they cleared it up. A real waste of his time, effort and transport costs.

 

[La Fontaine]

About 2 months ago, I signed up or rather recontract with SH for a broadband home package that includes a Maxmobile and home phone line.

But then, they started charging me for the home line. WTF. Got my wife to call them and "bang table"

Oop, they said sorry, mistake and guess what, next month, the darn bill for the home line came again. My wife got to call them again.... What a screwed up accounts dept.

Funny thing, they send one bill for the broadband, which is paid by credit card and a separate bill for the home line. An absolute waste of everybody's time. Really screwed up bigtime.

 

[KiichiroToyoda]

About 2 months ago, I signed up or rather recontract with SH for a broadband home package that includes a Maxmobile and home phone line.

But then, they started charging me for the home line. WTF. Got my wife to call them and "bang table"

Oop, they said sorry, mistake and guess what, next month, the darn bill for the home line came again. My wife got to call them again.... What a screwed up accounts dept.

Funny thing, they send one bill for the broadband, which is paid by credit card and a separate bill for the home line. An absolute waste of everybody's time. Really screwed up bigtime.

SH did not give me the discount for the new contact BB too. I had to call to get it amended.

 

[afbug]

My experience with these 3 telcos are generally bad. All 3 lack the customer service they always promise and brag about.

My last brush with them was with SH and its free digital voice. Signed up for it before last year's CNY. 1st, time round, the tech brought the wrong modem, so a 2nd service was arranged. It was supposed to be installed just 1 day before CNY eve. The tech arrived but somehow, there was a problem with the modem. I wasn't angry or what, just disappointed. Sh!t happens!

That night, feeling ichy and wrote an email to them, saying that when my relatives visit and want to use a phone, I got no phone to offer them and its embaressing. They sent another tech the next day morning (CNY eve) to fix the prob and offer a month off the total bill. Quite satisifed but this was the only time from any of the 3 telcos. So among the 3, SH was the best to me.

 

[xtemujin]

It happened to me too, called them to terminate my max mobile broadband but it was never terminated.

I emailed the SH customer and received a call from the same Filipino CSO that took my previous call and was told that I was only asking for the termination date and they have reviewed my call that was taped.

We now also have to pay $200 instead of $100 to recontract the mobile line.

SH nowadays is very bad.

I had (and still am having) a bad experience with SuckHub. I called 1633 to terminate my MaxMobile line (the speed really sucks) on 15th June. I was told that it will be terminated within 3 working days.

When I checked about a week+ later, it was not terminated. I called again and "bang table". They said it will be terminated. Five days later, I checked again. Guess what? It still wasn't terminated. :angry:

I then went down to their CSC in Plaza Singapura to get it terminated immediately. I told the officer that that I will not pay for the period that my line is supposed to have been terminated. He agreed and worked out the amount that I have to pay up to that date only. I promptly paid up.

I received my bill recently. Guess what? They are still charging me for the period from the day my line was originally supposed to be terminated till it was actually terminated. :angry:

I had to call again to "bang table". They promised that someone from their finance department will call me within 5 working days. The officer said that the person will let me know whether they can waive the charge. I told him that this is not my fault. It's SuckHub's fault, so why should I pay? :sticktong I'm still wating for the finance people to call me.

A friend of mine also had a bad experience with SuckHub. His mobile line which didn't have any contract anymore for the last few years was suddenly tagged as having a contract that will expire next year. When he called, he was told that he signed up for an iPhone with a 2-year contract. He had to go down to the CSC a couple of times before they cleared it up. A real waste of his time, effort and transport costs.

 

[dleugene]

thats another issue I have with Starhub.

Customer Service is really bad.

I have this 3G Dongle with them which does not have a driver for Snow Leopard, Starhub's answer to me after numerous calls and failed attemps to make my dongle work.

"We don't have a driver for the new Mac OS, we only have a driver for Windows 7! We cannot help you, and you cannot terminate your plan until Oct!"

Get the driver for Windows 7, it will upgrade the application inside the dongle which will upgrade the driver for Mac OS also.

 

[ice15]

Get the driver for Windows 7, it will upgrade the application inside the dongle which will upgrade the driver for Mac OS also.

thanks for the tip but it also didnt work.

Starhub even asked me to call the manufacturer and even the manufacturer did not make any drivers.

last solution was to get a wifi router with USB...

anyway, my biggest problem now is not being able to call during peak hours.

its really annoying because my wife uses her phone a lot for work and missed calls means missed income!