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Thread: Inquiry on lens, local and international

  1. #1
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    Default Inquiry on lens, local and international

    Hi CSers,

    I'm sure this subject has been discussed but am unable to locate the thread.

    I've done much leg work around SG and found some shops selling equipment at relatively cheaper prices then the usual found at Funan.

    But these sets are what some would call "grey" sets or "overseas" set.

    When asked, the salesperson stated that these grey sets come with international warranty.

    Other then the fact that one is being manufactured for the international market while the other is for the "local" (SG) market, what other difference is there?

    Also, with regards to resale, why is there a difference between the "local" and "grey" sets when both have warranties that are covered in SG by our local service centre be it Nikon or Canon.

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    Moderator Octarine's Avatar
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    Default Re: Inquiry on lens, local and international

    There are no lenses specifically produced for a certain country. The specs do not differ, the lenses are identical (ok, apart from serial no), regardless where you buy it.
    What changes are the warranty terms. Here the question is whether the service center in a country will take over the repair / replacement for warranty cases. Since such services depend on manpower costs the actual costs will vary across the globe.
    Canon used to have International Warranty, which was recognized around the world. Lenses bought in HK would be serviced for free in SG (if recognized as warranty case). "Local sets / grey sets" came without this coverage, here the selling shops take the risk to replace the lens or send for repair.
    Now Canon has localized warranty terms in SG. Lenses will only be serviced for free in SG if purchased here. Check the details at Canon websites, also for other countries.
    EOS

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    Default Re: Inquiry on lens, local and international

    But what if the grey set stated "international Warranty"?
    Would it then be free to be serviced by Canon serive centre in an event when the lens malfunctions?

    And if it is so that canon does uphold the international warranty, how come does the price still differ compared to an identical local set?

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    Moderator Octarine's Avatar
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    Default Re: Inquiry on lens, local and international

    Quote Originally Posted by ehwhatthe View Post
    But what if the grey set stated "international Warranty"?
    Would it then be free to be serviced by Canon serive centre in an event when the lens malfunctions?
    Possible that there are still lenses around on shelf that have the old 'International Warranty'. But this cannot be a 'grey set' then. If in doubt check the warranty card which is always part of the package, read the fine print. Do not let the shop owner misguide you with blabbering. Also, take down the serial no of the lens and call CSC for verification. They can tell you under which warranty terms the lens has left the factory.
    EOS

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    Quote Originally Posted by ehwhatthe
    But what if the grey set stated "international Warranty"?
    Would it then be free to be serviced by Canon serive centre in an event when the lens malfunctions?

    And if it is so that canon does uphold the international warranty, how come does the price still differ compared to an identical local set?
    Please note that for the international warranty to be valid, it needs to be accompanied by proof of purchase (aka receipt) from an authorized dealer from the country/region where the lens is targeted for.

    So if you have a lens distributed in hk meant for hk market, and you have a receipt from a local SG company, warranty will not be valid.

    If you have a lens distributed in USA, but bought in hk, and you have a receipt from a hk authorized dealer, warranty is still not valid.

    And canon will know from the serial number which warehouse your lens came from.

    So before you buy from a seller selling overseas units with warranty, ask them if they can provide real official receipts from authorized dealers from the country the lens originated from. Some sellers in china do provide such receipts from hk shops for hk warranty sets.
    Last edited by daredevil123; 22nd March 2011 at 10:42 AM.

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    And about the price issue, different countries have different taxes, and canon prices vary from country to country. Also different countries/companies have different overheads, different cost of doing business, different labor costs.

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    Oh ok thanks for the answers. So when I buy the products I just have to verify that the warranties are good for sg and for them to issue a receipt from where the products were manufactured right?

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    Moderator daredevil123's Avatar
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    Quote Originally Posted by ehwhatthe
    Oh ok thanks for the answers. So when I buy the products I just have to verify that the warranties are good for sg and for them to issue a receipt from where the products were manufactured right?
    Not location of manufacture. But location of the market this lens is intended to be distributed by the brand. In other words, check the warranty card. If it says Nikon hk, then you need hk receipt. If it says Nikon USA, then you need USA receipt. And the receipt must be from an authorized dealer from that country.

    You will not be able to verify all the information, so all these checks will only reduce your risk profile but it is not 100%.
    Last edited by daredevil123; 23rd March 2011 at 10:56 AM.

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    Default Re: Inquiry on lens, local and international

    Thanks for all the responses fellow CS-ers!

    Got the information i needed to make an informed purchase!

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