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Thread: Help with leaving postive feedback on a particular NSC service staff.

  1. #1

    Default Help with leaving postive feedback on a particular NSC service staff.

    Dear all,
    can anyone direct me as to how I can leave feedback on the above title matter please? Searched both Nikon Singapore and Nikon Worldwide but there is no customer feedback option.

    Yesterday I called Nikon at Fuji Xerox Centre as I had misplaced the power cord to my MH-21 quick charger. A person by the name of James attended the call. To my query if I could use a third party cord, he replied I could but if I could call at NSC he'd give me a replacement. He also said I needn't bring my charger (I asked in case NSC wanted proof). Today I went to NSC and got the cord.

    What I liked about James (unfortunately I didn't get his surname but he is a be-spectacled chinese gent) was his manner. He came forward, hand extended to shake mine and was smiling throughout our conversation and forthcoming.

    As a 50 year old Singaporean I've had my fair share of bad service attitudes. James certainly made my day.

    I would like to send an email to someone higher up rather than a supervisor or centre manager who would probably disregard it as I strongly believe we need to encourage this sort of service standard.

    Many thanks and stay well.

  2. #2
    Member
    Join Date
    Dec 2004
    Location
    Sembawang
    Posts
    1,479

    Default Re: Help with leaving postive feedback on a particular NSC service staff.

    I would think writing an email through Nikon website should be sufficient. Of coz, you can try writing a letter to the newspaper as well.

  3. #3

    Default Re: Help with leaving postive feedback on a particular NSC service staff.

    Quote Originally Posted by strangelight View Post
    Dear all,
    can anyone direct me as to how I can leave feedback on the above title matter please? Searched both Nikon Singapore and Nikon Worldwide but there is no customer feedback option.

    Yesterday I called Nikon at Fuji Xerox Centre as I had misplaced the power cord to my MH-21 quick charger. A person by the name of James attended the call. To my query if I could use a third party cord, he replied I could but if I could call at NSC he'd give me a replacement. He also said I needn't bring my charger (I asked in case NSC wanted proof). Today I went to NSC and got the cord.

    What I liked about James (unfortunately I didn't get his surname but he is a be-spectacled chinese gent) was his manner. He came forward, hand extended to shake mine and was smiling throughout our conversation and forthcoming.

    As a 50 year old Singaporean I've had my fair share of bad service attitudes. James certainly made my day.

    I would like to send an email to someone higher up rather than a supervisor or centre manager who would probably disregard it as I strongly believe we need to encourage this sort of service standard.

    Many thanks and stay well.
    Good to hear
    D7000. AF-S 18-105

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