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Thread: Poor sales ethics (not related to photography)

  1. #21
    Senior Member raydio's Avatar
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    Default Re: Poor sales ethics (not related to photography)

    Like others have stated, I think that you should speak to the manager or higher ups. If nothing is resolved, send a carefully stated letter, saying that if anything happens as a result of their defective product, a law suit will be initiated.

  2. #22
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    Default Re: Poor sales ethics (not related to photography)

    Quote Originally Posted by splim View Post
    no, it's japan brand, guess it's somewhere somehow ordered wrongly
    hmm.. for your case, maybe it's ordered wrongly.

    But for my case, the correct SV model is printed on the packaging and on the hob itself.

    It is "SV model" w/o the SV.

    To put it nicely, it is a "genuine mistake". To put it badly, it is essentially cheating, short-changing the customer.

    And when informed of the missing SV, the salesperson actually tried to dissuade an exchange giving all kind of excuses that SV models are difficult to operate etc.. very unprofessional and unethical.. and even not ashamed that it is their company that made a mistake of pairing the wrong base and top..

    really disappointed with them.

  3. #23
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    Default Re: Poor sales ethics (not related to photography)

    Contact CASE, they may be able to help you.
    By right immediately after they offer to fix you should reject and demand rather than accept and complain.

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