Just ranting to let off some steam.. and maybe create awareness about some company's sale ethics/product quality. A local brand..
Recently I bought a gas hob. Out of the box, the hob is defective. I requested for a 1-to-1 exchange but the sales person refused. Instead, a technician was sent to service the hob. After servicing, the hob is usable. However, I'm upset that a brand new item from such a "reputable brand" has to be "serviced" to be usable. Doesn't the company do any QC check? And the fact that the company refused to do a 1-to-1 exchange for a defective product "out of the box" certainty made me lost all confident in its products. We can understand that QC check may not be 100%, but the least the company can do in it's good name is to do a 1-to-1 exchange.
And the poor attitude from the sales persons(slamming down the phone when I insisted an exchange instead of repair) further convinced me that the company cannot be trusted for good products and services. I would certainty not buy another product from that company again, and warn my friends against such a brand.
Just wondering what is other's views of such sales ethics.. refusing 1-to-1 exchange for defective out-of-the-box products. The brand name is temporarily withheld....