3 weeks ago, I sent my netbook in for warranty. The counter person say "The netbook WILL be returned to you whithin 7 days. When they're done, they will call you."
1 week later, nothing. So I called them. The person at the other end say "Oh, an engineer has been assigned and he's looking into it." Everyday I called, same thing.
Then today, just right I got a person who told me off, and try to push their "priority support" to me. He say first in a Filipino accent "Sir, an engineer has been assigned already. He's ordering parts and depending on the speed of the shipping, the parts will arrive in 6-10 weeks." I say "Why so long! Don't you have them in your warehouse?!" He then say "Sorry, but this model has already been discontinued by Samsung... We need to purpose-manufacture these parts in question. If you want it faster, you'll have to buy our priority support. 24/7 phone support, & all repairs will be done in 3-7 working days. Do you want it?" I then asked "Is this the way you treat all your customers?!?!" Then he say "Sorry sir, the only way to speed up repairs is to buy our priority support. Like I said, it comes with 24/7 phone support, & all repairs will be done in -" "I said I don't want your priority support!" then I slam the phone liao.
I already boycott Samsung mobile already, now its Samsung Computers...