IXUS 500 - Help pls

softmetal · 3rd July 2004

please advice.

I just bought a IXUS 500 from John 3:16.

Upon charging the battery for some hours, happily playing with it....great camera, no doubt.

However, after shooting for just 30 or so shot, the battery runs dead. I charge the battery again, and the same thing happened.

I got no choice, so send to John 3:16, and to my horror, they told me to go to Canon to repair it. Moreever, he claims that the flash is spoiled.

Pls advise,

a..... any one got similar problem?
b..... what do you suggest wat i should do ?

Thanks....

headlesschook · 4th July 2004

technically, they are within their rights to refer you to canon.
but since you just bought the camera from them, if they want to keep you as a long term customer, they should swap the set for you, then deal with canon themselves.

Since John 3:16 has referred you to canon, I'd suggest you make that trip down to canon, with the warranty card and receipt. And try to ask them for a new set, since it's been only a few days. Dont take no for an answer too easily. Unless the "no" comes from the service manager.

Belle&Sebastain · 5th July 2004

Originally Posted by softmetal

please advice.

I just bought a IXUS 500 from John 3:16.

Upon charging the battery for some hours, happily playing with it....great camera, no doubt.

However, after shooting for just 30 or so shot, the battery runs dead. I charge the battery again, and the same thing happened.

I got no choice, so send to John 3:16, and to my horror, they told me to go to Canon to repair it. Moreever, he claims that the flash is spoiled.

Pls advise,

a..... any one got similar problem?
b..... what do you suggest wat i should do ?

Thanks....

if its less than 7 days, they should change it for you, but no worries go to canon and address your problem.

should change it for you.

softmetal · 6th July 2004

thanks for the advise....

I shall iron out with canon....

hopefully they change a new set.

nakedtoes · 6th July 2004

Thats why i only buy from MSCOLOR... last time i got a cosmetic problem IXus 400(One side the metal lifted off).. They allows me to one for one exchange. They would always be the first one and recomended by me when frnds want to buy any photo- equipments..

David · 6th July 2004

For exchanges less than 7 days old due to some form of 'defects', what would Canon, or other camera companies for that matter, do? Would they repair the set and sell it off as brand new? Or will they return it to Japan? (I doubt it.) I wonder... Guess we won't really know it?

softmetal · 9th July 2004

Originally Posted by nakedtoes

Thats why i only buy from MSCOLOR... last time i got a cosmetic problem IXus 400(One side the metal lifted off).. They allows me to one for one exchange. They would always be the first one and recomended by me when frnds want to buy any photo- equipments..

In certain way, you are right. I just realize that J 3:16 not authorized dealer......should have gone to Alan Photo, which is a dealer

3rd July 2004	#1
softmetal New Member Join Date: Apr 2002 Posts: 15	IXUS 500 - Help pls please advice. I just bought a IXUS 500 from John 3:16. Upon charging the battery for some hours, happily playing with it....great camera, no doubt. However, after shooting for just 30 or so shot, the battery runs dead. I charge the battery again, and the same thing happened. I got no choice, so send to John 3:16, and to my horror, they told me to go to Canon to repair it. Moreever, he claims that the flash is spoiled. Pls advise, a..... any one got similar problem? b..... what do you suggest wat i should do ? Thanks....

4th July 2004	#2
headlesschook Member Join Date: Jun 2004 Posts: 134	technically, they are within their rights to refer you to canon. but since you just bought the camera from them, if they want to keep you as a long term customer, they should swap the set for you, then deal with canon themselves. Since John 3:16 has referred you to canon, I'd suggest you make that trip down to canon, with the warranty card and receipt. And try to ask them for a new set, since it's been only a few days. Dont take no for an answer too easily. Unless the "no" comes from the service manager. Last edited by headlesschook; 4th July 2004 at 11:58 PM. Reason: incomplete post

6th July 2004	#4
softmetal New Member Join Date: Apr 2002 Posts: 15	thanks for the advise.... I shall iron out with canon.... hopefully they change a new set.

6th July 2004	#5
nakedtoes Deregistered Join Date: Jan 2004 Posts: 584	Thats why i only buy from MSCOLOR... last time i got a cosmetic problem IXus 400(One side the metal lifted off).. They allows me to one for one exchange. They would always be the first one and recomended by me when frnds want to buy any photo- equipments..

6th July 2004	#6
David Member Join Date: Mar 2002 Posts: 1,155	For exchanges less than 7 days old due to some form of 'defects', what would Canon, or other camera companies for that matter, do? Would they repair the set and sell it off as brand new? Or will they return it to Japan? (I doubt it.) I wonder... Guess we won't really know it?