My FZ10 Conked Out on Me!

malamute72 · 25th June 2004

It is a sad day... after using my beloved FZ10 was used for less than 6 months, the camera went conked out on me... despite that I have really taken good care of it... in fact, it was sitting in the dry box longer than it was being used!

I have sent my FZ10 to Pana S'pore for servicing and repair, and it was diagnosed to be the failure of the internal PCB board. I was overwhelmed when I hear that and I have doubts over the reliability of the camera now...
The camera has been in the market for only around 6 months, and I really cannot understand how and why an internal component of the camera can fail within a few months.

I have always been a proud owner of my FZ10, and I have always recommended it to people. But now I feel let down and disappointed, like I am being betrayed.

CAN0N · 25th June 2004

at least your camera died on you while it is still covered under warranty. You'll get it replaced free of charge, do you not?

Originally Posted by malamute72

It is a sad day... after using my beloved FZ10 was used for less than 6 months, the camera went conked out on me... despite that I have really taken good care of it... in fact, it was sitting in the dry box longer than it was being used!
I have sent my FZ10 to Pana S'pore for servicing and repair, and it was diagnosed to be the failure of the internal PCB board. I was overwhelmed when I hear that and I have doubts over the reliability of the camera now...
The camera has been in the market for only around 6 months, and I really cannot understand how and why an internal component of the camera can fail within a few months.

I have always been a proud owner of my FZ10, and I have always recommended it to people. But now I feel let down and disappointed, like I am being betrayed.

lightning69 · 25th June 2004

Sad to hear that.

Hope you get your unit repair soon.

JimDavis · 26th June 2004

Originally Posted by malamute72

It is a sad day... after using my beloved FZ10 was used for less than 6 months, the camera went conked out on me... despite that I have really taken good care of it... in fact, it was sitting in the dry box longer than it was being used!
I have sent my FZ10 to Pana S'pore for servicing and repair, and it was diagnosed to be the failure of the internal PCB board. I was overwhelmed when I hear that and I have doubts over the reliability of the camera now...
The camera has been in the market for only around 6 months, and I really cannot understand how and why an internal component of the camera can fail within a few months.

I have always been a proud owner of my FZ10, and I have always recommended it to people. But now I feel let down and disappointed, like I am being betrayed.

Don't be too upset about it, afterall, it is the electronic part that fail, not the lense, nor the CCD.

No one as of today can guarantee that your electronic component fails, no matter how well you take care of it. However, it is more important that the mechanical parts do not fail you.

malamute72 · 27th June 2004

Hey guys, thanks very much for your concern & comments.

Thanks to the guys at Panasonic Singapore, my FZ10 have been revived!

I must say that I am very impressed with the after sales service of Panasonic Singapore - a bunch of very professional people.

I guess I will be a proud user of my Panasonic FZ10 again! Yeah!

Belle&Sebastain · 28th June 2004

i take note of that, my dad is just a proud owner of FZ10 too!

coldman · 10th July 2004

Originally Posted by malamute72

Hey guys, thanks very much for your concern & comments.

Thanks to the guys at Panasonic Singapore, my FZ10 have been revived!
I must say that I am very impressed with the after sales service of Panasonic Singapore - a bunch of very professional people.

I guess I will be a proud user of my Panasonic FZ10 again! Yeah!

Professional my ass!

They took almost 2 week to repair my FZ10.
They told me that the wire for the hotshoe fell off.
Can you believe that?
2 weeks to come to a verdit of the falling hotshoe wire?

Feinwerkbau · 10th July 2004

Great to hear that your FZ10 (of fluzie as it is affectionately known as in dpreview) is fine and dnady you arctic dog!

Yes, Panasonic Singapore has some problems with their services, but at least they're not arragont or high-handed when it comes to dealing with their customers. Believe me, I have my own bones to grind with them...

malamute72 · 19th July 2004

Well, I have to take back my previous complements and agree with coldman & Feinwerkbau on the services of the Pana Sing. You know what, my FZ10 went conked again after a few days back from them. It is the same old problem again, & I am really sad about it...

As my FZ10 was brought in HK & not in S'pore, it is not covered under local warranty & Pana Sing quoted me about $300+ to replace the PCB board for the camera. Personally, I think that the amount is a bit high because:

1. For $300+, all I need is to top up abit and I can go for a short trip to HK and enjoy myself (at least 3 days/2 nites) and have the camera repaired by Pana HK for free because it is covered under their warranty.

2. The camera is introduced only 6~7 months in the market, & having a internal failure of that sort is really not acceptable. & because of that, I have to bear the cost for the unreliablity of their products despite that they are new products.

Anyway, it's no point bitching about the problems anymore because it is not going to bring my camera back. I guess I will have to be more careful next time when buying electronics, especially Pana. Sigh...

rainman · 19th July 2004

haha..can understand the anger u all faced..seems like everywhere is the same...the after sales support is damn poor

Like buying life insurance...lots of inverstigation,queries before they willing to compensate u

Heard of a 2 weeks old equipment that went for service for 2 months and after it had been serviced, the equipment was claimed to return back to the shop but was MIA????

I just find that being a consumer in SG is not so-lucky.

25th June 2004	#1
malamute72 New Member Join Date: Aug 2003 Location: North Side Posts: 21	My FZ10 Conked Out on Me! It is a sad day... after using my beloved FZ10 was used for less than 6 months, the camera went conked out on me... despite that I have really taken good care of it... in fact, it was sitting in the dry box longer than it was being used! I have sent my FZ10 to Pana S'pore for servicing and repair, and it was diagnosed to be the failure of the internal PCB board. I was overwhelmed when I hear that and I have doubts over the reliability of the camera now... The camera has been in the market for only around 6 months, and I really cannot understand how and why an internal component of the camera can fail within a few months. I have always been a proud owner of my FZ10, and I have always recommended it to people. But now I feel let down and disappointed, like I am being betrayed.

27th June 2004	#5
malamute72 New Member Join Date: Aug 2003 Location: North Side Posts: 21	My FZ10 Revived! Hey guys, thanks very much for your concern & comments. Thanks to the guys at Panasonic Singapore, my FZ10 have been revived! I must say that I am very impressed with the after sales service of Panasonic Singapore - a bunch of very professional people. I guess I will be a proud user of my Panasonic FZ10 again! Yeah!

25th June 2004	#3
lightning69 Member Join Date: Jun 2004 Posts: 380	Sad to hear that. Hope you get your unit repair soon.

28th June 2004	#6
Belle&Sebastain Senior Member Join Date: Jun 2002 Location: here Posts: 3,752	i take note of that, my dad is just a proud owner of FZ10 too!

10th July 2004	#8
Feinwerkbau Deregistered Join Date: May 2004 Posts: 836	Great to hear that your FZ10 (of fluzie as it is affectionately known as in dpreview) is fine and dnady you arctic dog! Yes, Panasonic Singapore has some problems with their services, but at least they're not arragont or high-handed when it comes to dealing with their customers. Believe me, I have my own bones to grind with them...

19th July 2004	#9
malamute72 New Member Join Date: Aug 2003 Location: North Side Posts: 21	Well, I have to take back my previous complements and agree with coldman & Feinwerkbau on the services of the Pana Sing. You know what, my FZ10 went conked again after a few days back from them. It is the same old problem again, & I am really sad about it... As my FZ10 was brought in HK & not in S'pore, it is not covered under local warranty & Pana Sing quoted me about $300+ to replace the PCB board for the camera. Personally, I think that the amount is a bit high because: 1. For $300+, all I need is to top up abit and I can go for a short trip to HK and enjoy myself (at least 3 days/2 nites) and have the camera repaired by Pana HK for free because it is covered under their warranty. 2. The camera is introduced only 6~7 months in the market, & having a internal failure of that sort is really not acceptable. & because of that, I have to bear the cost for the unreliablity of their products despite that they are new products. Anyway, it's no point bitching about the problems anymore because it is not going to bring my camera back. I guess I will have to be more careful next time when buying electronics, especially Pana. Sigh...

19th July 2004	#10
rainman Member Join Date: Apr 2004 Location: In my own world Posts: 1,112	haha..can understand the anger u all faced..seems like everywhere is the same...the after sales support is damn poor Like buying life insurance...lots of inverstigation,queries before they willing to compensate u Heard of a 2 weeks old equipment that went for service for 2 months and after it had been serviced, the equipment was claimed to return back to the shop but was MIA???? I just find that being a consumer in SG is not so-lucky.