Hi guys, Im using Ta-Q-Bin courier services for the beginning of this year, sending about 20-30 items monthly.
We started off on the great track, the term leader whom answered my calls, come personally to give me printed waybills, envelops and even our first monthly bills, calls were answered promptly and the courier came on time as promised.
After a few months and as they gotten more business and rave reviews for their awesome personal services, i found myself waiting in the cold once after confirming a pick up but the courier never arrived. The term leader asked me to write an email to complain but i politely declined, and checked the facts first.
Its was a mis-communication error, their comm centre, which handles all their calls did not dispatch the information to the area office and the couriers did not know that i needed their services.
I thought it was a one-off and feedback though email but I never gotten any reply on my emails, soon after the courier did not come after awaiting hours for them, this happen at least another 3-4 times in the last 2 months.
The last straw is asking for printed way bills for my company, after mentioning to both the couriers, call centre, and the area office for 5 times, i have yet to receive any and was wondering where did the wonderful and personally service went to?
If anyone has a great local courier service to recommend me to, please let me know, i'm done with Ta-Q-Bin and I also advise any forumers here who is thinking of using their services to re-consider. Its been a awful experience the last few months, and painful (for the loss of time and not able to deliver to my clients as their courier did not turn up to pick up) for my photography business!