remember to rant here again next time a mosquito bites you. LOL
guys, kool down a bit
go for a coffee break and come back later .....
always the Light, .... always.
I think i might get a "shut door in my face" treatment from Kit after reflecting upon myself and realised that I have tendency to ask more... with a bit of difference, I will ask right at the beginning.... gotta reflect on myself... gotta....
If we look at the same situation as what Kit mentioned, if the client mentioned something like, "You better top up photos for me, else i will not take up your service". Then, i think that's a little threatening. Perhaps we don't need to sound so nice either.
However from this example, it's more of a "trying my luck" kind of question. The tone of the clients sounded rather ok and looks promising that he will take up Kit's service. I believe if this client is rejected politely, he could still engage the service of Kit. Right?
I hope i sounded chill ar? No bad intent. Just wanting to share from a consumer's point of view. Not here to bring down anyone.
keep the emails to a minimum, and in the really important email explaining the services rendered, highlight/bold/underline non-negotiable policies like fixed price fixed goods when payment etc, better yet with concise rationales... if need be send out reminders at appropriate stages.
I also feel that it is very important to highlight and underline + bold in case the prices and deliverables are not to be bargained with unless explicitly stated by you. Some people just like to try their luck with you, it is a local culture..... Some times if they are from China, it is usually the norm.
For me it really depends on the circumstances, usually I am open for bargain for a wee bit.
So Kit, I think in your PDF perhaps you need to state extremely clearly in bold about that. Perhaps include a FAQ. I do include a FAQ, and it cuts down a lot of the explanation. Believe it or not, 80-90% of the couples who ask to meetup with me, and I tell them that I'd need them to confirm immediately during the meetup, no issue at all, ie 100% confirmation for all meetups. Also naturally, this means that out of 10 clients who emails me, only 0.5-1 would call and be interested in a meetup. It used to be meet 4-5 clients and then 1 signs up, ie 4-5hrs of meetup with 1 signup. I cannot be charging ~ 1k per shoot pure profit for this kind of huge effort (eg 20 man hours per assignment). This process also more or less filters out all the super demanding clients, I leave that to the multi-K dollars photogs who can justify the time/effort taken for any "additional efforts needed".
PS. Agree with the "Rather to lost a job than picking up pieces." statement. I have been there done that several times regarding nasty customers (return 1 lousy photo and I will kill ya man). As I shoot in "volume" and I have 2 other biz as well, there is no way I have the time/effort/mental capacity to deal with all the s***.
Last edited by 2100; 21st October 2010 at 08:21 PM.
actually i dont see what's wrong with acceding to the client's request. he did ask nicely, you will still be paid the same and since the photos have already been shot, the marginal cost is not much.
i think the goodwill would have gone a long way.
i would have done it.