Yes, they behave like the p_p. they want feedback but you get the feeling that they are not listening. from same genes.Originally Posted by goeringIn fact I have done so many times. Seems like they just give a standard reply in all my complaints - about 5-6 by now. And I am really pissed.
Already before these in-train announcements, I had complained many times about the annoying train announcements every few minutes in 4 languages concerning the "stand behind yellow line". And as I complain about announcements in the train platforms, now they have added these in-train announcements as well and additional ones on "suspicious parcels"
I think now the only way is to write in to the Straits Times Forum Page via snail mail. I suggest we conduct a poll as well to add weight to our cause and Stefen - if you are willing, I'll write the letter for you to the ST forum if you are willing to put down your name to it
My most recent complaint was this:
I find the train announcements in 4 languages very disturbing to the public. It adds considerably to the noise pollution and goes non stop every few minutes.
These announcements get pretty old and very annoying. Has any of your MRT executives taken trains on a daily basis? If any of you do take trains 4 times a day, 365 days a year, then you may appreciate the amount of noise and disturbance created by these announcements as you step in to the station, wait at the station and as you exit the station
As a means to educate or remind the public, I find it is pretty ineffective. Nobody bothers about it because it is the same old thing. Announcements are only effective if it is done very sparingly. In fact the current announcements actually promote people to "switch off" and miss genuine annoucements. The MRT is the only place I know of that does this and I'm afraid I don't appreciate it. Imagine walking into every shopping centre and announcements like "Hold on to the escalator rails, No smoking, blah blah" gets aired non stop ..this gets outrageous.
The standard practice is to put up signs but I notice there are no such signs in the train platforms. So may I suggest that:
a) Signs be put up eg "Stand behind yellow line", "No eating", etc and do away with the annoying announcements. With these signs, the MRT would have done its part
b) Perhaps install sensors and sound an alarm if anyone crosses the yellow line when the train is not in the platform
c) Reduce the frequency and volume of the announcements if what I am proposing is to be shot down
This is their reply:
Thank you for your feedback.
With regard to your email, we wish to take this opportunity to inform
that for all safety-related announcements and publicity materials, they
be done in four languages.
We have noted your feedback and other similar feedback received
Hence, to avoid clutter, for other announcements which are non-safety
related, they are in English language only.
Todate, we have received mixed feedback from commuters with regard to
number of announcements played in our system. We wish to share with you
whilst some have requested that we increase the number of announcements
they are more effective than signages, another group preferred signages
announcements. In view of of the above-mentioned, we have to strike a
balance between the two.
Once again, thank you for your valuable feedback. We would like to
you that we have noted it and will continue to monitor the situation.
you have any other query or feedback, please feel free to call the SMRT
Information Centre Hotline at 1800-336 8900 (toll-free).
Corporate Communications Executive