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Thread: K-7 unable to register warranty

  1. #1

    Default K-7 unable to register warranty

    Hi guys,

    bought K-7 last week, tried to register warranty @ www.emjay.com.sg but system prompted serial number invalid or already registered.

    Drop an email to them & they replied asking me to try serial number on box & on camera body, which i have already tried before writing them the email.

    Has anybody encountered similar issue? Does it mean it's not a genuine pentax? Anyway, i bought it in a famous pentax shop in funan..

  2. #2
    Senior Member darrrrrrrrrr's Avatar
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    Default Re: K-7 unable to register warranty

    emjay really needs to sort this out

    anyway, why is there a need to register warranty anyway?

  3. #3

    Default Re: K-7 unable to register warranty

    parallel import maybe?

  4. #4

    Default Re: K-7 unable to register warranty

    Quote Originally Posted by ranschia View Post
    Hi guys,

    bought K-7 last week, tried to register warranty @ www.emjay.com.sg but system prompted serial number invalid or already registered.

    Drop an email to them & they replied asking me to try serial number on box & on camera body, which i have already tried before writing them the email.

    Has anybody encountered similar issue? Does it mean it's not a genuine pentax? Anyway, i bought it in a famous pentax shop in funan..
    I got the same problem when I bought my K-x. Serial number didn't work, so I emailed them just as you did and got the same reply. After emjay's e-mail, I could register my K-x with the same serial number.

    Try to register the serial number again and see whether it works now.

  5. #5
    Member
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    Default Re: K-7 unable to register warranty

    Quote Originally Posted by ranschia View Post
    Hi guys,

    bought K-7 last week, tried to register warranty @ www.emjay.com.sg but system prompted serial number invalid or already registered.

    Drop an email to them & they replied asking me to try serial number on box & on camera body, which i have already tried before writing them the email.

    Has anybody encountered similar issue? Does it mean it's not a genuine pentax? Anyway, i bought it in a famous pentax shop in funan..

    same...happening for my 50-135mm now..
    The Few...The PROUD...

  6. #6

    Default Re: K-7 unable to register warranty

    Quote Originally Posted by evolutioner View Post
    parallel import maybe?
    I bought 2 units of K-7, so far my friend's unit can be registered, hopefully it's not a parallel import

  7. #7

    Default Re: K-7 unable to register warranty

    Quote Originally Posted by benchan21 View Post
    I got the same problem when I bought my K-x. Serial number didn't work, so I emailed them just as you did and got the same reply. After emjay's e-mail, I could register my K-x with the same serial number.

    Try to register the serial number again and see whether it works now.
    I tried again after I received their email, still doesn't work

  8. #8

    Default Re: K-7 unable to register warranty

    Quote Originally Posted by ardnirun View Post
    same...happening for my 50-135mm now..
    No problem when you register your K-7?

  9. #9

    Default Re: K-7 unable to register warranty

    did u send them ur serial numbers?

  10. #10

    Default Re: K-7 unable to register warranty

    Quote Originally Posted by ranschia View Post
    I tried again after I received their email, still doesn't work
    Quote Originally Posted by evolutioner View Post
    did u send them ur serial numbers?
    When I e-mailed emjay, I sent them my serial numbers. You can try that and see whether it works.

  11. #11

    Default Re: K-7 unable to register warranty

    Quote Originally Posted by evolutioner View Post
    did u send them ur serial numbers?
    i just send them the serial number when i reply..

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