Results 1 to 12 of 12

Thread: Kena chop vege at JB.

  1. #1

    Default Kena chop vege at JB.

    Due to dust inside viewfider ,
    I send my cam to one of canon authorized dealer at sutera mall for cleaning.
    In few subsequent day, I called them up.
    There are three different version of their story.
    1st version my cam need cleaning and change focusing screen and another screen inside viewfinder.
    2nd version my cam need change flex cable,mode circuit and another circuit.
    3rd version I collect my cam and ask y cost me so
    much the guy said canon service centre change all part tat they found fault.
    And no receipt was given.They give receipt after I request.
    The receipt just write down cleaning viewfinder. RM480
    Again,I request to write down the replace part.
    The guy just add two word on receipt.BC mode.

  2. #2
    Senior Member
    Join Date
    Mar 2002
    Location
    Hong Kong
    Posts
    3,688

    Default Re: Kena chop vege at JB.

    Was the receipt given from Canon Malaysia or from the shop? If the latter, better report to Canon Malaysia.....there is a chance their Canon dealership might be revoked, if these scams happen too many times.

    When I sent things for repair, I always ask that they quote me first before going ahead

    HS

  3. #3

    Default Re: Kena chop vege at JB.

    No experience with canon Malaysia but highly unlikely that they will change parts without listing out in an receipt what they have changed . For csc spore, they will usually call up the camera owner with an qoutation of the cost first before any repairs. I think you need to escalate this to canon Malaysia and get back a full refund from the shop.

  4. #4

    Default Re: Kena chop vege at JB.

    not sure how service centes work in m'sia, but in SG, i believe all service centre will call you and quote you the amount for any replacement before going ahead with the repairs.

    anyway, why did you go to the dealer instead of canon directly?

  5. #5

    Default Re: Kena chop vege at JB.

    Always send your camera to the manufacturer's service centre for cleaning unless you've got good experiences with other shops.

    Note that they are 'authorized dealers' not 'authorized service centres' and there's a big difference.

    The focusing screen needs to change because the shop with no experience in camera cleaning scratched it. The rest of the so call faults are a bunch of nonsense. They don't even have test jigs or sophisticated enough tools to dismantle the camera properly, how can they declare fault.

    Next time if you need to repair or service something for Canon:

    Canon Customer Care Centre
    Block D, Peremba Square, Saujana Resort, Section U2,
    40150 Shah Alam, Selangor.
    Tel: 603-7844 6000, 603-7845 0055
    Fax: 603-7845 0505
    E-mail: helpdesk@cmm.canon.com.my


    Operating hours:
    Open Mondays to Fridays from 8.30am to 7.30pm
    (closed on public holidays)
    See here for directions
    Tum podem extulit horridulum...日出東方﹐唯我不敗。

  6. #6

    Default Re: Kena chop vege at JB.

    That shop is only an agent, the official canon branch is at below:
    Johor Bahru
    No: 38, 38A & 38B,
    Jalan Molek 2/2,
    Taman Molek,
    81100 Johor Bahru, Johor.
    Tel: 607-3554 777
    Fax: 607-3554 077

  7. #7

    Default Re: Kena chop vege at JB.

    Sutera Mall branch? outside Carrefour? That's a super chopper. Most likely they did the job themselved, without any part replaced and charged you for it. Report to Canon M'sia soonest, perhaps that may help to get your refund back.

  8. #8
    Moderator ed9119's Avatar
    Join Date
    Mar 2002
    Location
    Singapore
    Posts
    10,931
    Blog Entries
    26

    Default Re: Kena chop vege at JB.

    I'd clean your viewfinder, mirror AND sensor for you for a cup of coffee.............
    shaddap and just shoot .... up close
    Walkeast

  9. #9

    Default Re: Kena chop vege at JB.

    Quote Originally Posted by ed9119 View Post
    I'd clean your viewfinder, mirror AND sensor for you for a cup of coffee.............
    Oh really ah? Non-Canon oso can?
    Alpha

  10. #10

    Default Re: Kena chop vege at JB.

    TS, maybe the breakdown of the repairs:

    1. Canon Service charge : RM40
    2. Parts: RM40
    3. Transport and shop markup: RM400
    always the Light, .... always.

  11. #11

    Default Re: Kena chop vege at JB.

    Confirmed with Csc alr, the shop is not authorizedealer
    and they nvr send my set for csc.
    Beware of this shop "cam world".

  12. #12

    Default Re: Kena chop vege at JB.

    Quote Originally Posted by deFreeze View Post
    Confirmed with Csc alr, the shop is not authorizedealer
    and they nvr send my set for csc.
    Beware of this shop "cam world".
    Dear Sir,

    This is the breakdown of the bill that you wanted from us:

    1. Canon Service charge : RM00
    2. Parts: RM00
    3. Transport RM00 and shop markup: RM480

    Thank you for your understanding and appreciate very much your business.
    Please come back again, we look forward for your introduction.

    Mangement.
    always the Light, .... always.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •