Page 1 of 2 12 LastLast
Results 1 to 20 of 36

Thread: Tech question that really got me stumped

  1. #1
    Member Foxshade's Avatar
    Join Date
    Jun 2009
    Location
    In cat's stomach
    Posts
    851

    Talking Tech question that really got me stumped

    I've been working in IT line for 10 years. This is one of those IT question posed by user that got me stumped.

    I made it a habit of answering questions as informative and as friendly as possible.
    Dear XXXX & XXXXXXX,

    Take note of below msg received from the vessel.

    Understand virtually daily all systems are scanned for viruses - How come office scanner generate virus.

    Advice / assist.



    XXXXXXXXXX // XXxxxXXXXXxxXXXXXXXXXxxxxxxXXXXX Fleet Operations Department

    T +xxxxxxxxxxx / F +xxxxxxxxxxx / M +xxxxxxxxxxxxx
    A true photograph need not be explained, nor can it be contained in words.
    ~Ansel Adams

  2. #2
    Senior Member egnaro's Avatar
    Join Date
    Dec 2007
    Location
    Boon Lay, Singapore
    Posts
    2,990

    Default Re: Tech question that really got me stumped

    Quote Originally Posted by Foxshade View Post
    I've been working in IT line for 10 years. This is one of those IT question posed by user that got me stumped.

    I made it a habit of answering questions as informative and as friendly as possible.
    lolx!
    Life is like Photography, to improve, you have to keep shooting!

  3. #3
    Member papajanggo33's Avatar
    Join Date
    Jul 2009
    Location
    rustic but charming hougang
    Posts
    898

    Default Re: Tech question that really got me stumped

    Fun in photography is inFinity
    My Flickr

  4. #4

    Default Re: Tech question that really got me stumped

    LMAO, haha

  5. #5
    Member Foxshade's Avatar
    Join Date
    Jun 2009
    Location
    In cat's stomach
    Posts
    851

    Default Re: Tech question that really got me stumped

    I still need to reply to user leh.
    I can't insert the "" icon in my reply right?
    A true photograph need not be explained, nor can it be contained in words.
    ~Ansel Adams

  6. #6
    Senior Member zac08's Avatar
    Join Date
    Feb 2005
    Location
    East
    Posts
    11,759

    Default Re: Tech question that really got me stumped

    Quote Originally Posted by Foxshade View Post
    I've been working in IT line for 10 years. This is one of those IT question posed by user that got me stumped.

    I made it a habit of answering questions as informative and as friendly as possible.
    Sweet mother of *toot toot*

    how did this fella get the information that the scanner was the one that generated the virus?

    This is a classic case of PLBKAU
    Michael Lim
    My Flickr Site

  7. #7
    Senior Member Numnumball's Avatar
    Join Date
    Mar 2009
    Location
    Central
    Posts
    13,917

    Default Re: Tech question that really got me stumped



    nice one
    I turned PRO in diaper chg!
    My Flickr|My Son

  8. #8
    Senior Member zac08's Avatar
    Join Date
    Feb 2005
    Location
    East
    Posts
    11,759

    Default Re: Tech question that really got me stumped

    Dear XXXX & XXXXXXX,

    Take note of below msg received from the vessel.

    Understand virtually daily all systems are scanned for viruses - How come office scanner generate virus.

    Advice / assist.



    XXXXXXXXXX // XXxxxXXXXXxxXXXXXXXXXxxxxxxXXXXX Fleet Operations Department

    T +xxxxxxxxxxx / F +xxxxxxxxxxx / M +xxxxxxxxxxxxx
    Dear user,

    Pray tell us on how you determined that the scanner had generated a virus. A document scanner is a device in which it translates the image it scans to a digital copy with no further inputs from any users nor devices.

    A virus is generated normally by a programmer who then in turn tries to distribute it via means and ways such as emails, innocent looking programs or downloaded files. Once a computer terminal has been infected, it can then infect other terminals within the same network or via transmission of infected files, etc.

    And thus to answer your query, ]

    NO, an office scanner is incapable of generating a virus.

    Only a user can help transmit it along.
    Michael Lim
    My Flickr Site

  9. #9
    Senior Member engrmariano's Avatar
    Join Date
    Oct 2007
    Location
    Rivervale
    Posts
    3,525

    Default Re: Tech question that really got me stumped


  10. #10
    Member Foxshade's Avatar
    Join Date
    Jun 2009
    Location
    In cat's stomach
    Posts
    851

    Default Re: Tech question that really got me stumped

    Update:

    I asked user to send me the mail he thinks has virus infection.

    Everything looks in proper order. PDF attachments from (the virus infected) scanner are OK. The pdf files are what he was supposed to send over.

    Shall I ask him to take MC for the day to have his head examined?

    Now the virus investigation really went to a ground halt.
    A true photograph need not be explained, nor can it be contained in words.
    ~Ansel Adams

  11. #11

    Default Re: Tech question that really got me stumped

    for all u know, the 'user' might be a CS member.

  12. #12
    Member papajanggo33's Avatar
    Join Date
    Jul 2009
    Location
    rustic but charming hougang
    Posts
    898

    Default Re: Tech question that really got me stumped

    before you ask him to take MC, ask customer...do you mean bacterial airborne virus (that cause him to think like that) or software/program that affected the files from working properly.

    if it's the 1st, then go ahead ask him to see a doc
    Fun in photography is inFinity
    My Flickr

  13. #13
    Member Foxshade's Avatar
    Join Date
    Jun 2009
    Location
    In cat's stomach
    Posts
    851

    Default Re: Tech question that really got me stumped

    Quote Originally Posted by Alpina View Post
    for all u know, the 'user' might be a CS member.
    Possible, but:
    - all info pointing to any certain individual has been removed
    - I didn't know how to answer without any sarcastic remarks (later I decided to ask user to send the mail which he thinks got virus to me)
    - after further check, is best. I have no idea what makes him think there's virus.

    All legitimate reasons what... some more can entertain everyone minus that guy only.... It's worth it.
    A true photograph need not be explained, nor can it be contained in words.
    ~Ansel Adams

  14. #14

    Default Re: Tech question that really got me stumped

    you've forgotten to scan the scanner

  15. #15
    Member Foxshade's Avatar
    Join Date
    Jun 2009
    Location
    In cat's stomach
    Posts
    851

    Default Re: Tech question that really got me stumped

    Quote Originally Posted by splim View Post
    you've forgotten to scan the scanner
    I am asking my vendors for AV solutions that can scan scanners, stationaries, toners and other office supplies.
    Last edited by Foxshade; 8th July 2010 at 01:08 PM.
    A true photograph need not be explained, nor can it be contained in words.
    ~Ansel Adams

  16. #16

    Default Re: Tech question that really got me stumped

    Maybe he has a thumb drive on his computer during the scan. The virus maybe came from the thumb drive.

  17. #17
    Member ITphobia's Avatar
    Join Date
    Mar 2006
    Location
    Singapore, Northerner
    Posts
    131

    Default Re: Tech question that really got me stumped

    LOL!!! Unless the text scanned in is some codes, OCR it, compiled and run.

    You can reply it's a id10t error or OSI layer 8. LOL
    Last edited by ITphobia; 8th July 2010 at 03:19 PM.

  18. #18
    Deregistered wootsk's Avatar
    Join Date
    Aug 2007
    Location
    Small Island
    Posts
    1,689

    Default Re: Tech question that really got me stumped

    There has been a case that I fixed that the malware will create a backup of itself.
    1. It create a new file in the user document with the original name as the user document. (Example: abc.bmp = abc.exe)
    2. It disable folder option and hide all hidden files
    3. It hides the orignal image file
    4. It changes the file exe icon to .bmp icon

    When user click open the icon, the script will run as well as open the image so the user will not suspect anything. It took me 3 visit to fix my friend infected with the virus, as he backup his documents with the virus files unknowingly.

    Certain virus scanner like Mcafee will detect the edit in the registry for the startup and service area and fix it along with the malware, but doesn't fix the "backup" of the virus or the edit to registry in the folder option area.
    Last edited by wootsk; 8th July 2010 at 03:31 PM.

  19. #19

    Default Re: Tech question that really got me stumped

    lol barcodes IIIllllllllllIIIIIIIllllllllIIIIII

  20. #20
    Senior Member wildcat's Avatar
    Join Date
    Sep 2004
    Location
    Bedok
    Posts
    3,269

    Default Re: Tech question that really got me stumped

    Dear XXXX & XXXXXXX,

    Take note of below msg received from the vessel.

    Understand virtually daily all systems are scanned for viruses - How come office scanner generate virus.

    Advice / assist.



    XXXXXXXXXX // XXxxxXXXXXxxXXXXXXXXXxxxxxxXXXXX Fleet Operations Department

    T +xxxxxxxxxxx / F +xxxxxxxxxxx / M +xxxxxxxxxxxxx
    Dear XXXXXXXXXX

    We have investigated and found the source of the virus. When Mr XXXX (insert big shot CEO or CFO name) last did a photocopy of his document, the virus was inadvertently transmitted from his non-original copy paper into the machine. We apologize for the inconvenience caused, and have advised Mr XXXX (big shot CEO/CFO) to scan in only original documents.

    Thank you for bringing this to our attention.

    Regards.

    XXXX

Page 1 of 2 12 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •