Results 1 to 6 of 6

Thread: Silk Tripod Warranty

  1. #1
    Member
    Join Date
    Apr 2010
    Location
    Singapore, Singapore, Singapor
    Posts
    300

    Exclamation Silk Tripod Warranty

    Hi CSers, I jus brought a slik tripod 2days ago from cathay photo & today get to try out my tripod and notice the ballhead clip attach to the camera bottom, I find too loose. I try it with camera mount on it and without, It can secure tightly when non camera, If there is camera den quite loose. Can I check with the bros here can I go back cathay photo and do a change or does slik company or cathay photo provide warranty. Sorry for the trouble.
    Last edited by ducky88; 27th June 2010 at 11:57 PM.

  2. #2
    Member dingaroo's Avatar
    Join Date
    Dec 2009
    Location
    Singapore | East
    Posts
    1,950

    Default Re: Silk Tripod Warranty

    Did you bring along your camera when you bought the tripod?

    Did you do homework as to the maximum weight it can support?

    Buying a tripod is the same as buying a camera, do your homework.

    Try bringing it with your camera and lenses to Cathay to show them the problem. Hope it gets resolved with one visit, else you'll be ending up with another new tripod.

    Cheers!
    A picture a day keeps the blues away!

  3. #3
    Member
    Join Date
    Apr 2010
    Location
    Singapore, Singapore, Singapor
    Posts
    300

    Default Re: Silk Tripod Warranty

    Quote Originally Posted by dingaroo View Post
    Did you bring along your camera when you bought the tripod?

    Did you do homework as to the maximum weight it can support?

    Buying a tripod is the same as buying a camera, do your homework.

    Try bringing it with your camera and lenses to Cathay to show them the problem. Hope it gets resolved with one visit, else you'll be ending up with another new tripod.

    Cheers!
    nope.

    I did my homework b4 going, and I ask the sales man to introduce me some as budget is in.

    yup. hopefully it can be fixed..

  4. #4
    Senior Member Numnumball's Avatar
    Join Date
    Mar 2009
    Location
    Central
    Posts
    13,914

    Default Re: Silk Tripod Warranty

    Seems its only 2 days from date of purchase, i suggest u bring back to CP.

    They will honor it and perhaps do a 1-1 exchange for u.
    I turned PRO in diaper chg!
    My Flickr|My Son

  5. #5
    Member
    Join Date
    Apr 2010
    Location
    Singapore, Singapore, Singapor
    Posts
    300

    Default Re: Silk Tripod Warranty

    Quote Originally Posted by Numnumball View Post
    Seems its only 2 days from date of purchase, i suggest u bring back to CP.

    They will honor it and perhaps do a 1-1 exchange for u.
    yup. hopefully.

  6. #6
    Member
    Join Date
    Feb 2008
    Location
    Singapore
    Posts
    1,571

    Default Re: Silk Tripod Warranty

    Quote Originally Posted by ducky88 View Post
    Hi CSers, I jus brought a slik tripod 2days ago from cathay photo & today get to try out my tripod and notice the ballhead clip attach to the camera bottom, I find too loose. I try it with camera mount on it and without, It can secure tightly when non camera, If there is camera den quite loose. Can I check with the bros here can I go back cathay photo and do a change or does slik company or cathay photo provide warranty. Sorry for the trouble.
    certainly they will entertain you.

    just remember to bring everything back & receipt. bring your camera along too.

    did you use Allen key to secure plate to camera base?

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •