Alright... Recently had a fierce conversation with singnet about the contract i sign during PC show 2010... It will be a god dam nice story... Sit back and relax.
16-June: Went to PC show and saw singtel offer for me. 10Mbps home broadband + a lenovo newest laptop. Monthly subscription is 69.90. Hmm not bad. Went to queue up and finally reach my turn. The salesgirl over the counter ask for my i/c blah blah blah. Before i sign the contract, i asked the salesgirl. When will i receive the premium(Laptop)? She said that i will receive a letter for me to collect my laptop, around 7-14 days.
17-24... waited. Today: Postman knocked. YAY. a letter from singtel. Once i open up, It says that i can only collect my lappy on the 14-JULY. i was like? WTFish? So long. The salesgirl said that 7-14day i can get my lappy. suddenly changed to the 14-JULY. Called singtel and straight away asked for the manager in charge. Because i was totally upset about singtel services, i wanted to cancel on my subscription plan...
The conversation was:
Singtel's stuff: Hi i'm blah blah from singtel may i help you.
Me: Can i talk to your manager in-charge?
Singtel's stuff: Wait a moment *Music*
Singtel's stuff: Hi i'm blah blah de manager in-charge
Me: Hi, i'm Mr koh and i would like to cancel my subscription.
Singtel's stuff: Alright, can i have your i/c and phone number. *Music*
Singtel's stuff: Hi mr koh, sorry to keep you waiting. But sorry, your plan is a brand new plan which hasn't passed a month. The cancellation fee with be quite heavy.
Me: Its ok, how much wil it be.
Singtel's stuff: Cancellation free will be 171.20 + the premium(Lappy), And that will be around $1300
Me: Erm... I didn't even got my lappy and yet you want me to pay for the lappy? What kind of service is that?
Singtel's stuff: Sorry sir, according to the T/C, when you cancel, you have to pay for the premium(Lappy) too.
Me: You still don't get what i mean? I don't HAVE the lappy with me. Its says my collection date is 14-july while YOUR staff on the PC shows tells me is within 7-14 days.
Singtel's stuff: -Silent- Alright. What we can do know is, i contact lenovo and see whether i can push the lappy for you for early collection ASAP.
Me: Now i don't want the lappy and YOUR services. I want to cancel the subscription.
~~~ Still got more argument... But not related to topic.
The main point is that... Singtel wants me to pay for the lappy when i didn't even have not collected/received it.
What do you think?
Is there logic behind this?
I'm willing to pay the cancellation fee of 171.20. But not the 1300 for the lappy.
Cheers asking for your opinion only. ~