Like to share some info I got regarding Iphone replacement by our local Telco. This information maybe old, or some might know about it or best some was not aware.
Today I send in my iphone to singtel for servicing. The phone battery is weak, can't hold the charge and the "home" button was kind of spoil. Its still under warranty so I believe replacement should not be any issue. But, no ... i learn something new today. Singtel staff use touch light to shine at some part of my phone.
The staff are looking at those 2 places. The charging point and the headphone jack. if EITHER one of those part show a red or pink, then the set is contaminate with water. Warranty instance void. No contest. IF want repair, one have to fork out $320 for replacement. (refer to pic above).
During tat time, one ang mo's was complain about this issue. He was asking how they know if its water, it might be just sweat. The manager come out and explain to him nicely about this issue. he suck thumb and pay for replacement.
Following are information i ask on the Singtel staff.
1) If i got sweaty hands and phone got sweat inside ---> warranty void
2) if i come out for cold place to hot place and there is condensation ----> filter not so easy turn color if its turn pink, warranty void
3) if i want to escalate to apple how ----> singtel will take photo of the phone, send pic to apple and take 2 to 3 weeks before result back. usually about 90% will void warranty.
4) how come local can't open the phone to inspect ----> its apple rule and regulation, they don't allow other ppl to open iphone. therefore only allow 1 to 1 replacement.
for those going to send in for replacement, do check first and get prap ... same goes to those who thinking of buying 2nd iphone, this apply too .... :P
***** following information was request by one of a fellow CSean asking me to share with everyone ************