Hi Folks ,
I manage to get my old lens back and pay 150 for the new lens...
anyway thanks for all the advice from your folks . If not I will not manage to get it.
well, i'm glad u managed to get it sorted out.
what i'm concerned abt is will this set a precedent?
i mean in the 1st place, they broke yr lens and nw u have to pay to upgrade?
where is the customer service?
canon is a big reputable company, i'm sure finding a new piece of lens n replacing it for u is not impossible.
really food for thought.
thats the problem in today society , we always have to pay for others people mistake, say NO. see how.but if u think the new lens u like, than half the price lor. pity the serviceman and to teach csc guy a lesson.u can alway go higher authority. or the press, etc
you can see it this way...... the original cost (before Canon broke it) was supposed to be $120 ...... you paid $120 plus $30 more to get a clean (actually no need to clean, its new) and brand-new 5 years younger lens with USM some more (you have the older non-USM model i assume?).... AND still get to keep your old lens (can use it for spare parts ) thats fair
Enjoy your shooting !
Last edited by ed9119; 18th June 2010 at 03:31 PM.
Last edited by ovaltinemilo; 18th June 2010 at 03:17 PM.
RGB Metering & Focusing.
If this happen to me, I will kick up such a big storm that it reach their head office in Japan.
it's ok already...I think $150 is reasonable for a new lens and get your old lens back. But I am very suprised when JimChan initially asked for a price cut they refuse to give him. now that he is insistent.. they cut it down by 50%!!!
that's really a thing to look upon.. can u imagine that the price can be so low? makes me wonder how much canon is earning from sales and more importantly how much they should value their customers whom are buying their products. It's time CSC should buck up..
150 is reasonable though 120 makes more sense. Glad you found a resolution in the end.