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Thread: Cannon service center broke my lens

  1. #101
    Senior Member Galdor's Avatar
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    Default Re: Cannon service center broke my lens

    Quote Originally Posted by allenleonhart View Post
    hmm. or ask see what exactly happen? while csc has just said they broke the lens, i have a nagging feeling they seem to be hiding something
    I feel the same too.
    Minolta. Konica Minolta. Sony

  2. #102

    Default Re: Cannon service center broke my lens

    Quote Originally Posted by ed9119 View Post
    Look, I advise against taking the extreme stand ..... appreciate that honesty and go middle of road instead ..... offer $100+ (dont know what you OK with) for a BRAND new lens replacement w/warranty (or maybe half or 1/3 or 1/4 of what a brand new lens outside costs) ...... which, I hope you agree, is still a whole lot better than a 5 year old cleaned up older lens
    what if they dun allow the counter offer? and are firm with the $300 price???
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  3. #103
    Senior Member ovaltinemilo's Avatar
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    Default Re: Cannon service center broke my lens

    Quote Originally Posted by jimchan View Post
    the quote is 120
    Then you should be paying 120 and they should be returning you back a 75 to 300mm lens
    new or not, that's really not the point, they should be responsible for damages, not you.
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  4. #104

    Default Re: Cannon service center broke my lens

    Quote Originally Posted by jimchan View Post
    the quote is 120
    Not too bad, at least its far better than the $300 quote.
    P e r s p e c t i v e

  5. #105
    Moderator ed9119's Avatar
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    Default Re: Cannon service center broke my lens

    Quote Originally Posted by skyguy View Post
    what if they dun allow the counter offer? and are firm with the $300 price???
    then stand firm and escalate it lor ...........
    shaddap and just shoot .... up close
    Walkeast

  6. #106

    Default Re: Cannon service center broke my lens

    Hi Folks ,

    I manage to get my old lens back and pay 150 for the new lens...

  7. #107

    Default Re: Cannon service center broke my lens

    Quote Originally Posted by jimchan View Post
    Hi Folks ,

    I manage to get my old lens back and pay 150 for the new lens...
    Quote $120 and yet paid $150?
    P e r s p e c t i v e

  8. #108

    Default Re: Cannon service center broke my lens

    Quote Originally Posted by jimchan View Post
    Hi Folks ,

    I manage to get my old lens back and pay 150 for the new lens...
    sound good tat they lowered the price... show us a picture of ur old broken lens... flickr pls, my office com can't go into blog or photobucket
    ztphotography
    Nikon D90 | Nikon D600 | Canon ixus 120IS

  9. #109

    Default Re: Cannon service center broke my lens

    Quote Originally Posted by Yoh View Post
    Quote $120 and yet paid $150?
    Think the $120 is quote for servicing of lens.
    They quoted him $300 initially for the new lens.

  10. #110

    Default Re: Cannon service center broke my lens

    anyway thanks for all the advice from your folks . If not I will not manage to get it.

  11. #111

    Default Re: Cannon service center broke my lens

    well, i'm glad u managed to get it sorted out.
    what i'm concerned abt is will this set a precedent?
    i mean in the 1st place, they broke yr lens and nw u have to pay to upgrade?
    where is the customer service?
    canon is a big reputable company, i'm sure finding a new piece of lens n replacing it for u is not impossible.
    really food for thought.

  12. #112

    Default Re: Cannon service center broke my lens

    Quote Originally Posted by skyguy View Post
    sound good tat they lowered the price... show us a picture of ur old broken lens... flickr pls, my office com can't go into blog or photobucket
    Quote Originally Posted by ed9119 View Post
    I REALLY HATE to say good things on Canon behalf ...... but hey, you have to admit that they were honest and forthcoming with you about damaging your lens while repairing it.

    If this was what happened, I applaud CSC for honesty.

    They could have easily told you that your own wear and tear caused the lens to become like this and their arse luck that the jalopy broke when they touched it .... after all, its a 5 year old item and who knows what hell you've been putting it through etc etc ..... but they did not give you any of this kind of BS

    Look, I advise against taking the extreme stand ..... appreciate that honesty and go middle of road instead ..... offer $100+ (dont know what you OK with) for a BRAND new lens replacement w/warranty (or maybe half or 1/3 or 1/4 of what a brand new lens outside costs) ...... which, I hope you agree, is still a whole lot better than a 5 year old cleaned up older lens
    Like to take a look on the broken parts...wear and tear of old lens or just the canon staff.

  13. #113
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    Default Re: Cannon service center broke my lens

    thats the problem in today society , we always have to pay for others people mistake, say NO. see how.but if u think the new lens u like, than half the price lor. pity the serviceman and to teach csc guy a lesson.u can alway go higher authority. or the press, etc

  14. #114
    Moderator ed9119's Avatar
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    Default Re: Cannon service center broke my lens

    you can see it this way...... the original cost (before Canon broke it) was supposed to be $120 ...... you paid $120 plus $30 more to get a clean (actually no need to clean, its new) and brand-new 5 years younger lens with USM some more (you have the older non-USM model i assume?).... AND still get to keep your old lens (can use it for spare parts ) thats fair

    Enjoy your shooting !
    Last edited by ed9119; 18th June 2010 at 03:31 PM.
    shaddap and just shoot .... up close
    Walkeast

  15. #115
    Senior Member ovaltinemilo's Avatar
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    Default Re: Cannon service center broke my lens

    Quote Originally Posted by jimchan View Post
    Hi Folks ,

    I manage to get my old lens back and pay 150 for the new lens...
    Quote Originally Posted by Yoh View Post
    Quote $120 and yet paid $150?
    Not bad already...spend the 30 bucks, spare the trouble...it's time to look for a repair expert liaoz...or you can customized it as your very own lens mug if it's really beyond salvage...
    Last edited by ovaltinemilo; 18th June 2010 at 03:17 PM.
    ...:::..::.Nikon.::.:::..
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  16. #116

    Default Re: Cannon service center broke my lens

    Quote Originally Posted by nemo View Post
    if they broke it, they pay for it. cannot, talk to their boss. still cannot? talk to their boss's boss.
    If talk to boss boss boss also cannot then talk to New Paper/ Straits Times /Stomp
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  17. #117
    Member betta01's Avatar
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    Default Re: Cannon service center broke my lens

    If this happen to me, I will kick up such a big storm that it reach their head office in Japan.

  18. #118

    Default Re: Cannon service center broke my lens

    it's ok already...I think $150 is reasonable for a new lens and get your old lens back. But I am very suprised when JimChan initially asked for a price cut they refuse to give him. now that he is insistent.. they cut it down by 50%!!!

    that's really a thing to look upon.. can u imagine that the price can be so low? makes me wonder how much canon is earning from sales and more importantly how much they should value their customers whom are buying their products. It's time CSC should buck up..
    D80|Tamron 17-50mm f/2.8|Nikon 50mm f/1.8D|80-200mm f/2.8D
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  19. #119
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    Default Re: Cannon service center broke my lens

    150 is reasonable though 120 makes more sense. Glad you found a resolution in the end.

  20. #120

    Default Re: Cannon service center broke my lens

    Quote Originally Posted by jimchan View Post
    Hi Folks ,

    I manage to get my old lens back and pay 150 for the new lens...
    Nice, $30 for a new lens, sounds pretty reasonable to me.

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