ok . i try again ... they will give funny excuss .... huh.... very low moral ..
since they broke your lens, they should either repair it or another lens for you. by no means should they ask you to get a new one and give you some discount.
a good condition under warranty 75 300 iii usm is only 250 in the bns section. if want u to top up ask them give u a 70 200 lens. somethin that s better.
When the shooting gets tough, the tough gets shooting.
dirty - still can use.
broken? cannot use.
if the guy wun budge, ask to speak to his boss.
it is dirt
I send the lens is because I supect there is fungus and when take pic turn out sightly blur and white
Just be persistent, see the manager. I got 30% off my repairs and cleaning of my 40D and 24-105. total I paid was $120 instead of $172.
ya ... but now they are giving me discount on the new lens .....
That's just lame. They break it, they are responsible. Where got liddat, ask you buy new one.
If not you can also say that if you chuck a new lens from their shop agaisnt the wall, then they must go and buy it themselves. Or buy one from you at discounted rate.
any recommandation? they keep sms me that my new lens have arrive and tell me to collect .
It could be the service guy trying to resolve the issue instead of escalating to his supervisor. Ask to speak to the supervisor. Also send a complaint/feedback here so that the issue is escalated beyond the service department.
Last edited by ovaltinemilo; 18th June 2010 at 10:59 AM.
RGB Metering & Focusing.
You should defend your rights as a consumer.
Take the matter to CASE and see how they respond.
Even though the value may be small, it is the principle that counts