If you visited them twice in 3weeks, even if it not within 7days, they need to change it. My goodness, its 3weeks. Not like you used it for 3months. Lens should be faulty in the first place. Go and whack Sony direct (not the hotline). Dont go service ctr. Svc center job is to service and repair. They cannot do any exchange. They do not entertain dissatisfied customers. just learnt this the hard way after being pushed around by them just two weeks ago. Remember, you need to be able to get the right dept/person. Dont get pushed around. Its your rights as a customer. Dont accept the "we fix it, its as good as new". They tried that on me.
With nex5 just selling and nex3 not even in shops yet. The last thing they need is bad publicity. Call them tomorrow. If they do not change it quickly. Then you should Blog it, stomp it, facebook it, etc. Share your Make Believe experience.
Sony SG do need to buck up in the customer service dept.
They ignore/bump my calls/emails few years ago, indirectly cheated me off my LCD tv wall bracket. But i try again with their products, but i suay. But this time round, i persisted and ensure i get to the right people. Just managed to get a 1-to-1 exchange earlier this week.
I just bought the emount adaptor from IMM
The dude says there is no warranty card.
Is this true?
same here, didn't get any warranty card for the adaptor... got mine from paragon
i purchased both the adaptor and the batt at the same time and i didnt get a warranty card for either...
without the warranty cards, i didnt have the reference number needed for adding it to mysony profile... guess have to make sure the receipt is kept in a safe place for warranty claims
ps: i apologise for being off-topic.
Last edited by justme77; 4th July 2010 at 08:53 PM.
Thanks guys, put my mind at ease ahah.a...
Adaptor is great! Hope they release some firmware that allows it to AF in the future
Weeks before the official launch, there are reports by trial users of the NEX5 in dyxum forum that the adaptor even worked with Sigma's HSM lens motor.
Speculation was that the AF was disabled via release firmware (since its not likely for Sony to release another version of the adaptor, rather they probably disabled the AF function via firmware)
Last edited by torak; 13th July 2010 at 01:48 AM.