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Thread: I sign up 10mbps but....

  1. #1
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    Default I sign up 10mbps but....

    i dont know if you all face the problem by singnet...

    i paid $84 for 10mbps + Mio TV (Free) and i recently getting ridiculous download speed.



    as you can see my download speed is only like 1mbps (after rounding off) and my latency is 220ms. Its like my computer is in China and surfing singapore webby.
    And i realize one thing.. the download speed not consistent. Will have 2mbps .. maybe sometime 4 or 5 . worst i ever had was 0.4mbps.. that is even worst than 512k broadband.

    I'm really loosing faith in singnet after using them for 10 over years. Before that i was using aztech modem and it serve me well, after changing to mio box... everything changed.. Disconnection , Auto-Restart , high latency and slow internet connection.

    anyone have the same problem? was using the internet last night and the whole thing disconnects.
    Last edited by domdomino; 26th March 2010 at 01:31 PM.

  2. #2

    Default Re: I sign up 10mbps but....

    mine disconnected 2 nights ago, till nw, my internet still down. Keep calling 1688, and they keep asking me to change the filter, telephone cord blah blah....And finally finally the service tech will be coming down today to service. Their Respond time is really slow, and they take 2 working days to reach my place....seem like all these happen after tey gave me the free Mio TV.....

  3. #3

    Default Re: I sign up 10mbps but....

    Test done not long after u have posted .. 1st test results shown, ran a 2nd test not long after to confirm that 1st test is not fluke and results are similar to the 1st test




    Nothing fantastic , just your run of the mill 8Mb starhub plan ..

    Singnet vs starhub ... A picture is worth a thousand words .. enough said

  4. #4
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    Default Re: I sign up 10mbps but....

    the KEY Words are

    " UP TO 10mbs"

    So can be from 0.0001mbs to 10mbs.

    Canon 1D mk3/ 16-35L II/ 35L / 135L / 85 f1.8/ 580EX II / Canon G11

  5. #5
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    Default Re: I sign up 10mbps but....

    Wondering if the ping have anything to do with my computer?

    Dam irritating leh cannot get consistent ping like 10- 20+

    previously i use aztech modem to do gaming, my latency was only 5-15. never go above 20. and during that time i using 6mbps..

  6. #6

    Default Re: I sign up 10mbps but....

    Am experiencing my web browser going down for about a week!

    My downloads on torrents, MSN working but browser is always down, no idea why.

    Tried, safari, chrome, firefox, IE. All sama problem

  7. #7
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    Default Re: I sign up 10mbps but....

    Quote Originally Posted by Royale With Cheese View Post
    Am experiencing my web browser going down for about a week!

    My downloads on torrents, MSN working but browser is always down, no idea why.

    Tried, safari, chrome, firefox, IE. All sama problem
    if im not wrong something to do with DNS ip on TCP/IP ..

    my case just now was unable to connect to proxy server.

  8. #8
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    Default Re: I sign up 10mbps but....

    Quote Originally Posted by Paranoid View Post
    the KEY Words are

    " UP TO 10mbs"

    So can be from 0.0001mbs to 10mbs.


  9. #9
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    Default Re: I sign up 10mbps but....

    just tested my ping ..


    jialat la for singapore provider

    Wondering how to bring down latency.
    Last edited by domdomino; 26th March 2010 at 02:11 PM.

  10. #10

    Default Re: I sign up 10mbps but....

    Just tested, this is my M1 15mbps, not 10mbps but still can see the speed..
    Somemore can sign 6mths trial at $46.80...



    Last edited by redmonsoon; 26th March 2010 at 02:14 PM.

  11. #11

    Default Re: I sign up 10mbps but....

    Quote Originally Posted by domdomino View Post
    if im not wrong something to do with DNS ip on TCP/IP ..

    my case just now was unable to connect to proxy server.
    erm, got layman terms for an IT idiot like myself?

    What is my possible solution?

  12. #12
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    Default Re: I sign up 10mbps but....

    Quote Originally Posted by Royale With Cheese View Post
    erm, got layman terms for an IT idiot like myself?

    What is my possible solution?
    Try go control panel > network connections > Right click Local Area Connections > Properties > Under general search for INTERNET Protocol (TCP /IP) > single click it > click on properties > Ip Address set to obtain IP address automatically > Use the following DNS server addresses

    Prefered DNS Server : 165.21.83.88
    Alternate DNS Server : 165.21.100.88

    try this method. ( FOR SINGNET user only)

    If proxy Setting problem..

    Go to IE > Internet Option > Connections > Lan Settings > Tick Proxy Server Box > type address : proxy.singnet.com.sg type Port :8080 > click ok & refresh
    Last edited by domdomino; 26th March 2010 at 02:25 PM.

  13. #13

    Default Re: I sign up 10mbps but....

    Quote Originally Posted by domdomino View Post
    just tested my ping ..


    jialat la for singapore provider

    Wondering how to bring down latency.
    are you downloading a lot of stuff

    or are you the only user

    last time, when i was sharing modem with another household i don't know what they do, i think they download a lot of porn, then the latency would look like that.

    then i locked them out happily when i got fed up, since the router details are with me.. and very very happy, super fast.

  14. #14
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    Default Re: I sign up 10mbps but....

    Quote Originally Posted by night86mare View Post
    are you downloading a lot of stuff

    or are you the only user

    last time, when i was sharing modem with another household i don't know what they do, i think they download a lot of porn, then the latency would look like that.

    then i locked them out happily when i got fed up, since the router details are with me.. and very very happy, super fast.
    im not downloading anything.. just surfing and gaming. ( but close my games when im testing the ping ).

  15. #15

    Default Re: I sign up 10mbps but....

    also has to do with router.

    this is me in my room, at my desk:



    this is me on the floor at my room door:


  16. #16

    Default Re: I sign up 10mbps but....

    Quote Originally Posted by domdomino View Post
    Try go control panel > network connections > Right click Local Area Connections > Properties > Under general search for INTERNET Protocol (TCP /IP) > single click it > click on properties > Ip Address set to obtain IP address automatically > Use the following DNS server addresses

    Prefered DNS Server : 165.21.83.88
    Alternate DNS Server : 165.21.100.88

    try this method. ( FOR SINGNET user only)

    If proxy Setting problem..

    Go to IE > Internet Option > Connections > Lan Settings > Tick Proxy Server Box > type address : proxy.singnet.com.sg type Port :8080 > click ok & refresh
    Oh cool! Thanks! I'll try it when I am home!

  17. #17
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    Default Re: I sign up 10mbps but....

    But yet again im using desktop and its direct connection from modem.. still confused why my ping is so high.

  18. #18

    Default Re: I sign up 10mbps but....

    Quote Originally Posted by domdomino View Post
    im not downloading anything.. just surfing and gaming.
    using wireless, or direct connection?

    if the first, grab an ethernet cable, and plug direct.

    if it is the same, call singnet. can be a lot of problems, might be line problem, might be modem problem. if they try to send linesmen down, and the line is tested to be ok, DON'T LET THEM try to test your line again.

    there was a period of time where they sent linesmen down to my place on 8 different occasions. i got fed up, told the guy on the line that i wanted to speak to his manager, and then end up send linesman down a 9th time.

    the next day i called and asked to talk to the supervisor of that guy, insisted on it. then told him he should know that his staff was a joke and it reflected poorly on his ability as a supervisor. just kept repeating myself deliberately so that he would get very pek chek, for 20 plus minutes.

    next day, chop chop send down new modem to try, settled. right now still ok.
    Last edited by night86mare; 26th March 2010 at 02:31 PM.

  19. #19

    Default Re: I sign up 10mbps but....

    Quote Originally Posted by domdomino View Post
    But yet again im using desktop and its direct connection from modem.. still confused why my ping is so high.
    try resetting your modem also.

  20. #20
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    Default Re: I sign up 10mbps but....

    Quote Originally Posted by Royale With Cheese View Post
    Oh cool! Thanks! I'll try it when I am home!
    err suppose to be another way round.. do the setting on ur IE first.. if still not working.. do the Local Area Connection settings.

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