Last edited by DrSpock; 16th March 2010 at 12:11 PM.
Photography? It's all in your mind...
Last edited by DrSpock; 16th March 2010 at 12:25 PM.
Photography? It's all in your mind...
Seriously, if I am taking SQ, it would be for the safety records, the age of the planes, the maintenance standards of the planes and more importantly to be able to be greeted by familiar Singapore faces and accent. And not to get that extra Singapore sling, oggle at the arses of the stewardess when they are bending over serving you drinks, or for the ability to do whatever I want cos I am a Singaporean flying on SQ. Maybe I am a no fuss passenger, as long as I get my food and drinks served, inflight entertainment. Leave me alone. That's good enough.
Get E-PL1, build in flash, small M3/4 body, DSLR IQ... there you go.. another toursit with PnS camera, even the Mall security won't stop you now.
I think enough has been said. This section is fast becoming a kopitiam thread and going nowhere.
I do not know Lim Boon Hwee, personally, but LKY once told me, let's not waste time on this issue, just move forward
Last edited by chngpe01; 16th March 2010 at 05:43 PM.
Thanks to the Mod for opening the thread just for this reply from SIA to clear the air on SIA's official policy on photography onboard SIA's aircraft.
I attach their reply below just for info, and nothing else.
From the reply, I can now understand why SIA is an iconic brand with great service culture. They do take their service culture seriously.
Dear Mr [ ],
Thank you for your feedback of 14 March 2010.
We are extremely sorry to learn about the inappropriate service rendered by our cabin crew onboard flight SQ221 / 7 March 2010, Singapore to Sydney. In particular, we are concerned that our crew were apparently exhibiting differential practices, when both you and another passenger were taking photos onboard the aircraft. This is certainly not in line with the standard of service that we strive to achieve.
Informatively, we do not usually stop our passengers from taking photos onboard our aircraft. However, our crew are instructed to politely request our passengers to stop taking photos during situations such as photo-taking of onboard work stations (e.g. galley) or if the passenger is causing some disturbance to other passengers.
Hence, I am personally perturbed as to why our crew had asked for you to stop taking photos when you were actually not intruding on anyone. It is even more unacceptable that the crew who had approached you had actually appeared rude and did not even engage you politely. I can imagine the further upset caused when there was another passenger taking photos and yet was not stopped.
Mr [ ], I do want to assure you that we do not accept or tolerate differential practices, especially when it comes to our frontline service. We also will not hesitate to undertake disciplinary actions should such incidents be raised to our attention. You may wish to know that I have raised your feedback to the attention of Cabin Crew Management, for appropriate follow-up actions with the crew concerned. Specifically, the crew would be counselled on the demeanor and service skills. We will also ensure that our crew are well aware of our inflight photo-taking policy.
On a separate note, I have also requested for the above to be reiterated as a service point to note during our regular crew briefing and training sessions.
My apologies once again for the disappointment and upset experienced. We will undertake the necessary corrective actions and deliver the right level of service to our passengers.
Customer Affairs Manager
NB: Galley means the "kitchen area" of the aircraft.
Would you be willing to post your original feedback missive as well?
Endure. In enduring grow strong.