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Thread: Singtel Mio...

  1. #21

    Default Re: Singtel Mio...

    i'm using Singnet BB and experience frequent disconnects especially near midnight over the past few days...

  2. #22
    Member akangtooch's Avatar
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    Default Re: Singtel Mio...

    haizzz....

  3. #23

    Default Re: Singtel Mio...

    I tell you, if I watching footy halfway and the mio box break down, their customer service/technical support sure go deaf...


  4. #24
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    Default Re: Singtel Mio...

    Mio user here as well. Can't watch TV since yesterday, and my internet has been disconnecting every couple of hours. Had to restart the router several times today. =.=

  5. #25
    Member akangtooch's Avatar
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    Default Re: Singtel Mio...

    yah, me too...i just subcribed to some series and rent a video on demand THAT's WHY it is video on demand coz we are demanding for it sooo hard coz not avail lah...hahahaha...

    till now, 12:56am March 3, 2010...MIO is DOWN.....

    but my internet is okay....

    does this happens to starhub users? (cable tv)

  6. #26
    Member akangtooch's Avatar
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    Default Re: Singtel Mio...

    my movie rentals (5 movies) expires today, i only watched one movie....

  7. #27
    Member akangtooch's Avatar
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    Default Re: Singtel Mio...

    im not at home, is MIO back now???

  8. #28

    Default Re: Singtel Mio...

    from newspaper

    Users experience mio TV hiccups
    Wed, Mar 03, 2010
    my paper

    By SIA LING XIN

    UNHAPPY users of mio TV have expressed their frustrations on Stomp, Singapore Press Holdings' citizen-journalism website, about being unable to access the SingTel pay-TV service for at least 24 hours.

    Users have also reported problems with their SingNet broadband Internet connections in the last few days.

    SingTel offers a mio Home package that bundles mio TV with broadband and home phone-line services.

    Marketing manager Sandra Ng, 43, said her mio TV service has been down for three days, disappointing her mother, who follows its drama serials.

    At the same time, it has been taking Mrs Ng more than 10 minutes to load a Web page via SingNet broadband, when it used to take "just a few seconds".

    She said: "It makes doing basic things like checking my e-mail such a hassle. I usually use the Internet for a couple of hours but, now, I get tired after waiting for just half an hour. We're paying for the service, so I really hope SingTel gets this fixed soon."

    Bank executive Bobby Tan, 27, said his mio TV and Internet service have been down for the past two days, and he has "totally no idea why". He called the customer-support hotline but nobody picked up, he said.

    When contacted yesterday, SingTel said: "Some customers may be encountering technical difficulties accessing their mio TV. Our engineers are currently rectifying the problem. We sincerely apologise for any inconvenience caused and hope to resolve the issue shortly."

    Its spokesman said the problem is "isolated to some mio TV customers", but declined to give the number affected.

    It is unclear if the problems with mio TV and broadband are linked, she said.

    At the end of last year, SingTel had 155,000 mio TV subscribers and 169,000 subscribers to SingTel bundle plans mio Home and mio Plan (which includes fixed-line, Internet and mobile services).

  9. #29
    Member akangtooch's Avatar
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    Default Re: Singtel Mio...

    alot of people are affected...

    is it back now?

  10. #30

    Default Re: Singtel Mio...

    I'm glad I'm only on Mio for footy.

    Ok, eggs going to different baskets for me.

    M1 to do my broadband, Starhub to do my TV, and mio just for the footy.

    Can't trust any one telco with everything y'know.

  11. #31

    Default Re: Singtel Mio...

    Mio - No TV but BB is ok. In fact it has being better for the past few days w/o any DC.

    Starhub - TV signal occassionally, lost completely leaving a black or grey out screen. Last for few sec before coming back to normal. Starhub technician say it's my eqpt problem and not their connection or set top box fault. But then my friend from the east also had this problem...

    M1 mobile BB on portable wireless router - This one is the most inconsistent... All sort of weird fault. But when it's working (at least most of the time), it a charm.

  12. #32

    Default Re: Singtel Mio...

    My Mio BB ALWAYS drops the connection and I can never surf properly without it being disrupted a couple of times within an hour. And when I do get through (most of the time i don't), the connection magically works for the next half hour then the problem begins again.

    I had way less problems with Starhub BB. Too bad my dad just signed the Mio contract, have to endure this crap for another 2 years.

    Singtel seems to be having problems everywhere, even the Mobile broadband seems to be slower nowadays compared to M1.

  13. #33
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    Default Re: Singtel Mio...

    I'm still experiencing problems with my MIO Tv, there's no connection at all for the past 3 days!

  14. #34

    Default Re: Singtel Mio...

    up to dis morning , internet and tv still down...hope it's fix when i reaached home...sianzzzz
    to continue press hex key , to return to main menu press star

  15. #35
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    Default Re: Singtel Mio...

    So far no problem with my internet yet, but I still can't watch the TV.

  16. #36
    Member Static's Avatar
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    Default Re: Singtel Mio...

    No such problems for my BB.

    I was using net from 9pm to 1am yday

    Mio TV ? Dunno know, didn't bother to switch on for the past 2 weeks
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  17. #37

    Default Re: Singtel Mio...

    Quote Originally Posted by Benosaurous View Post
    same, my mio home dcing itself like every 2-3hours. kinda irritating, maybe its time to %@%^@(&#@!($ their customer service hotline, although we all know its non of the phone operators business, but make us feel better
    be nice to them...and u can get discount =).

    thats how i dock 10bucks off monthly for my phone plan =)
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  18. #38
    Member lamergod's Avatar
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    Default Re: Singtel Mio...

    Mine was frozen at a page,now it's working,I just restarted.It's 2 days ago

  19. #39
    Member papajanggo33's Avatar
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    Default Re: Singtel Mio...

    MIO still down . and how did they deduce that the problem is "isolated to some mio TV customers"?

    but the BB works fine though..not so bad after all
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  20. #40

    Default Re: Singtel Mio...

    I think this is the area where Singtel / Singnet should improve.
    The Mio TV has been down since Monday morning, but they are not even putting any notification in their website, nor give auto message in their hotline to inform their customer

    I thought something wrong with my setup box, until I found there are some many 'angry' customer voice their frustration in stomp forum.

    I hope singnet will come with proper compensation plan for their customer, not 'bo chap' act as if nothing happen

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