Its just a generic forum account / email account, doing a quick check I see "DBS" posting all over the SG forums, HWZ, SGForums, and more. They seem to be legitimate, using this email most of the time and usually answering the questions. Furthermore its a @dbs.com domain for the email so you're in fairly safe hands I would say. Non DBS staff won't be allowed to use a @dbs.com email account surely. Perhaps drop him/her an email and see if he/she can genuinely help.
Last edited by sabee; 11th February 2010 at 11:50 PM.
For those holding debit cards the risk is very high. As Hongsien mentioned, someone can use your card as a "credit card" type of transaction by just forging your signature or scribing something on the charge slip. I lost abt $2K plus when this happen.
The best part is that the transactions do not appear in your account immediately. Even if you call the bank, the person on the phone may not even see your transactions until a few days later. There is nothing you can do about it since the money has already been deducted from your account as compared to a credit card where you can refuse to pay.
So be warned. and try to cancel your debit card if you don't need one.