I just signed up with M1 for my Iphone. Happily Q up for 4 hours and finally award with the contract and iphone. (Please see closely the contract stated is under iphone plan)
Happily surf here and there, then one month later, here's my bill:
I got a real shock. Why is my iphone plan has change back to the existing plan? So piss off and starting ringing to 1627. After a long wait, I manage to talk to the billing officer but she refer me to iphone services line. Again, a super long wait and finally, one CSO pick up the call.
After my explanation, she even contacted the compasspoint M1 store and they have verify that I'm using the existing plan, therefore, data charges occur. I insists that I have change to iphone plan but she claim she don't have the record.
Out of the good will, she talks to the manager and the replies was " M1 will change the plan immediately but you have to bear the bill with a 50% discount. ??????????
I say, "No way", your internal mistakes, I'm not going to bear this. Therefore, CSO check with the manager again and this round, offer a big discount of 200 bucks off the data charges(Original charges at 299bucks) and on top of that I need to pay my existing plan charges. Super piss off liao and I ask to speak to the manager but the CSO refused... What will you do?