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Thread: Get Your Free Birthday Cake...~

  1. #21

    Default Re: Get Your Free Birthday Cake...~

    Quote Originally Posted by drakon09 View Post
    The question I would like to ask is:

    Didn't anyone at OCBC anticipate that somebody out there would punk them for a birthday cake???

    then all the car buyers ask the car company bring them to beach to drive the car with nice music playing in background?

    if i were the bank personnel, i would remove her from the branch with security and direct her to east coast to fly her kite.

    all the condo advertisements means your condo come with all the nice nice furnishings as the showroom? wait long long!

  2. #22
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    Default Re: Get Your Free Birthday Cake...~

    Quote Originally Posted by night86mare View Post
    then all the car buyers ask the car company bring them to beach to drive the car with nice music playing in background?

    if i were the bank personnel, i would remove her from the branch with security and direct her to east coast to fly her kite.

    all the condo advertisements means your condo come with all the nice nice furnishings as the showroom? wait long long!
    all condo with sea view have nice blue sea.. will ask the developers to get rid of those tankers and bulk carrier and big ships queueing to enter port to move away.

  3. #23

    Default Re: Get Your Free Birthday Cake...~

    Quote Originally Posted by night86mare View Post
    then all the car buyers ask the car company bring them to beach to drive the car with nice music playing in background?

    if i were the bank personnel, i would remove her from the branch with security and direct her to east coast to fly her kite.

    all the condo advertisements means your condo come with all the nice nice furnishings as the showroom? wait long long!
    Actually, used to be able to test drive car along west coast with beach view - that was until the container terminal came up.

    And actually ah, you do have the option for the showroom fittings at some developments. There was one I saw that charged 80k for that option.

    But most of all, I want birthday cake.

  4. #24
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    Default Re: Get Your Free Birthday Cake...~

    The blogger is lucky the staff didn't make one for her in the toilet.
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  5. #25
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    Default Re: Get Your Free Birthday Cake...~

    Quote Originally Posted by ed9119 View Post
    this blogger should get a life

    1. kicking up a fuss over a free birthday cake..... spoiling his own mood on his birthday
    2. taking it out on the front line staff over a marketing goof up at marketing level
    3. in the end, the supervisor probably paid out of his own pocket to get the cake........ blogger still belittle its size and how lousy it is
    Absolutely agree. People are always complaining about customer service. Now who should the staffs complain to when facing unreasonable customers like this blogger? Anyone with the right mind would know that the ad is to portray the bank in good customer service, and does not imply that all their customer will get a birthday cake when walk into the bank on their birthday.

    Did the bank provide good customer service? Absolutely. They had been extremely accommodating towards the very unreasonable demand of the blogger. The manager even went the extra mile to really get the cake for her (the author is a woman reading from the article), even though he was not obligated to.

    What was the blogger trying to achieve here? Was she really so boh liao that she was willing to waste hours just to insist on a free cake from the bank, instead of spending time celebrating with her family and friends? Definitely not. Her ultimate goal was to stir up a fuss so that she could write an article about it to increase traffic to her blog. At the end her unappreciative comments on the cake sums it up very well on what kind of person she really is.
    Last edited by ziploc; 10th January 2010 at 04:19 PM.

  6. #26
    Member mabmy's Avatar
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    Default What do you think of these kind of people?

    This is supposed to be humourous to the blogger but i just don't think so. Read the article and tell me what do you all think about this issue. I personally find it absurd and ridiculous.

    Woman asked for a birthday cake from OCBC
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  7. #27
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    Default Re: What do you think of these kind of people?

    All I learned is OCBC is the bank to go!

  8. #28
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    Default Re: What do you think of these kind of people?

    Quote Originally Posted by hongsien View Post
    All I learned is OCBC is the bank to go!
    Well i'm quite surprised as well that they actually submit to her demands. I have an account with OCBC too but man... i don't expect such services. As long as they give me good customer service i'm fine with it, but please no birthday cake.
    Your pictures speaks for you, not your camera.

  9. #29

    Default Re: What do you think of these kind of people?

    Can everyone go for cake now?

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  10. #30
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    Default Re: What do you think of these kind of people?

    i think of it as cheeky for sure, but absolutely marvelous of her to do so.

    Think, how many times they show in the ad that it takes just a minute to sign the form and open the account and that they will even server you tea/coffee while you are at it...and dont we go back saying demanding that you open the account in the same speed as you show in the commercials!! Ofcourse commercials are a part of communicating the way they do business.

    dont we often point to the ads in the restaurant saying we want that dish on the wall and when it doesnt turn out to be the way its shown we complain...

    so why not test what they are showing in the ad...i would love to see a disclaimer

    *These are stunts performed by traned people. Please dont do it at our branch offices

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  11. #31
    Senior Member limwhow's Avatar
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    Default Re: What do you think of these kind of people?

    Personally I think that gal (blogger) has taken the advertisement out of context.
    She is behaving out of the norm. And I can't imagine the vast majority of normal, sensible people doing that.
    A person who does it is either:
    1. suffering from medical conditions that renders one not fully able to control one's mental faculty & actions.
    2. or having too much time on one's hands.
    Anyway, if she thinks she is smart in doing so, she has unfortunately wasted precious time of the service providers and robbed other users of their service & attention.
    I ask all of us here who are in front-line service: would it not be a nightmare to have such customers appear at your front desk with a demand like this?

  12. #32
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    Default Re: What do you think of these kind of people?

    Quote Originally Posted by limwhow View Post
    Personally I think that gal (blogger) has taken the advertisement out of context.
    She is behaving out of the norm. And I can't imagine the vast majority of normal, sensible people doing that.
    A person who does it is either:
    1. suffering from medical conditions that renders one not fully able to control one's mental faculty & actions.
    2. or having too much time on one's hands.
    Anyway, if she thinks she is smart in doing so, she has unfortunately wasted precious time of the service providers and robbed other users of their service & attention.
    I ask all of us here who are in front-line service: would it not be a nightmare to have such customers appear at your front desk with a demand like this?
    Don't worry lah! This episode I think will also serve as a free advertisement for OCBC!!!!!

    Unless, it was an ad stunt from OCBC.......

    HS

  13. #33
    Senior Member limwhow's Avatar
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    Default Re: What do you think of these kind of people?

    Quote Originally Posted by hongsien View Post
    Don't worry lah! This episode I think will also serve as a free advertisement for OCBC!!!!!

    Unless, it was an ad stunt from OCBC.......

    HS
    Aiyoh... Every day I see enough individuals of such characteristics to be wary enough of their tactics.
    Free advertisement for OCBC? I'd rather not. I pity those poor boys and girls behind the desk on that fateful day.

  14. #34
    Senior Member Cheesecake's Avatar
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    Default Re: What do you think of these kind of people?

    i want a cheesecake!
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  15. #35
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    Default Re: What do you think of these kind of people?

    Similar thread merged.
    Last edited by ziploc; 10th January 2010 at 06:04 PM.

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  17. #37
    Senior Member redstone's Avatar
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    Default Re: Get Your Free Birthday Cake...~

    Quote Originally Posted by tecrec View Post
    Extracted from: http://kitchentigress.blogspot.com/2...hday-cake.html

    Yesterday, I went to OCBC Bank, the one at Marine Parade, and asked for a birthday cake. According to the bank's advertisement, their customers get a cake on their birthday, complete with burning candles and a birthday song. And yes, it was my birthday yesterday. If you haven't already seen the TV ad, here it is:

    There were five ladies wo-manning the counter at OCBC. The one who got the short straw was xx Ming. Young, quite cute and quite sweet. Unfortunately, she was wearing a red and white polo shirt with four different coloured buttons, in thick polyester. Hm, OCBC probably paid a lot of money for some consultant to come up with the hideous design. I gave xx Ming my IC - that's identity card to those not familiar with the Big Brother state - which has my DOB on the front. She went about quietly processing my cash deposit. Was she alerting her colleagues it was my birthday with a secret 'birthday button' underneath the counter? The one beside the panic button for bank robbers? Please don't press the wrong button! I was sure someone was lighting the candles on my cake as I waited, and all the staff were getting ready to shout, 'SURPRISE!' Something like this:

    xx Ming looked up and asked me if I wanted to update my address. 'No, thank you.' I had deliberately given OCBC a non-existent address because it's the only way to stop the bank from sending me bits of paper every month. I can't opt out of hard copy statements but if they're returned to the bank three months in a row, they're suspended. A roundabout way to outwit the system and the tree murderers who run it.

    After making sure I didn't want my address updated, xx Ming handed me my receipt and IC. I glanced to the left . . . . No one jumped out with a cake topped with burning candles. I glanced to the right . . . . No one started singing 'Happy Birthday to yooou . . . !' xx Ming gave me a weak smile and a is-there-anything-else look. 'Er, it's my birthday today. Do I get a birthday cake?' Since the subtle way wasn't working, I had to be explicit about my real purpose for visiting the bank. xx Ming blinked, then blinked again. She turned to her colleague on her right and said, 'It's her birthday. She wants a birthday cake.' Then, she turned to her colleague on her left and said, 'It's her birthday. She wants a birthday cake.' The three ladies smiled and looked at one another, probably thinking I was joking. And probably hoping their smiles would make me go away. Wrong! 'OCBC has an ad that says customers get birthday cakes. You know the ad?' 'But it's just an advertisement,' xx Ming said. 'Yes, it's an ad, which I take very seriously.' 'But it's just an advertisement . . . .'

    When it was clear I was dead serious about getting a cake, one of the teller ladies got up to consult her supervisor. Of course, such an important person wasn't sitting at the counter. He was hidden from customers' view by a door with a high-tech digital lock. Tick, tock, tick, tock . . . . 'Have other customers asked for birthday cakes before?' 'No, you're the first one!' Tick, tock, tick, tock . . . . 'A "Happy Birthday" would be nice, you know?' All I got was a blank look, and 'But it's just an advertisement.' xx Ming was starting to sound like a broken record ipod. Tick, tock, tick, tock . . . . 'Er, I have a birthday dinner to go to. I hope I can get the cake quickly?' 'I can't guarantee that.' 'You can't guarantee I would get a cake, or you can't guarantee I would get a cake quickly?' 'Both.' 'Then why do you advertise that you give customers birthday cakes?' 'But it's just an advertisement.' Tick, tock, tick, tock . . . . I was thinking no one was ever going to say 'Happy Birthday' but the lady on the right finally did. She got off her butt, walked over and wished me 'Happy Birthday'. It took her, like, 10 minutes but hey, it was better than nothing. Did Miss Cutey xx Ming who was sitting right in front of me join in and wish me 'Happy Birthday'. Hell, no! Maybe she wasn't in a good mood 'cause she was working on a Sunday? Well, I wasn't feeling jubilant either, unlike Mrs Tan, the one in the TV ad, who got a birthday cake without asking:

    After an eternity, the bank teller lady who went off to consult her supervisor emerged from the internal bowels of the bank. 'We don't have any cake . . . . It's just an advertisement . . . .' 'If you don't give customers birthday cakes, why do you advertise that you do?' She went back to her supervisor. Tick, tock, tick, tock . . . . After another eternity, she came back, this time with a bright yellow shopping bag. Would I like the shopping bag instead? 'That's not a cake,' I said. NO CAKE! NO CANDLE! NO GOOD! She disappeared behind the door again.

    After yet another eternity, the supervisor, xx Keong, joined me on my side of the counter. Would I like to discuss the matter with him in a separate room? 'Why? Is there a birthday cake with a candle in the room? No? Then we can discuss here. Your advertisement says customers get birthday cakes, so I'm here to collect my birthday cake.' 'Yes, but in the advertisement, the bank surprises the customer, not the other way round! You're not supposed to surprise us!' Heheh, he had a point there. 'If there's any sincerity in the advertisement, you wouldn't be surprised,' I retorted. 'The point in the ad is that the bank gives the customer a surprise. If I give you a cake now, you wouldn't be surprised,' he returned. I almost burst out laughing. 'If you give me a cake now, I promise I'll be verysurprised.' For the next few minutes, he tried to wriggle his way out of giving me a cake. 'It's just an advertisement blah blah blah. . . .' I can't remember everything he said but there wasn't anything that convinced me I should leave without a cake. After all, the ad didn't have conditions like 'while stocks last' or 'offer expires whenever'. I thought I had to lie down on the floor and kick my legs in the air. Boy, that would be fun, wouldn't it? But before I could do that, he caved in and said, 'Ok, I don't have a cake now but I can go and buy you a cake.' Of course, when he said 'I', he meant one of his female underlings. It took another eternity for a bank teller to get the cake from a bakery round the corner.

    In total, it took me five eternities to get the miserable three-inch cake from OCBC. It was topped with a heap of artificial cream, the kind that doesn't melt in Singapore's tropical heat and I never eat. Frankly, my homemade cakes are way better. The plastic tree and plastic Hello Kitty? Tacky tacky tacky! Not to mention the danger of a child choking on them, especially when the 'leaves' can be detached from the 'trunk'!

    Getting OCBC to cough up the cake was like prying something from a dead man's cold, hard fingers. Or squeezing blood from a stone. But advertisements are so often deliberately misleading, I couldn't resist the temptation to show an advertiser that misleading ads can sometimes backfire. A taste of its own medicine, perhaps? I allowed myself to be misled into thinking that OCBC was giving customers birthday cakes. And you can do the same, too. I asked xx Keong if I could tell all my friends that they can get birthday cakes from OCBC. He said it might not be a cake but it would be 'something' if it's their customer's birthday. Well, if you're not happy with that 'something', just insist that it was a cake in the TV ad. And you can do your part for consumer rights any day of the week, except public holidays. OCBC branches are everywhere and 18 of them are opened 11am-7pm, including Saturdays and Sundays.

    This is just too much... making a fool of herself, acting childishly, like a baby crying for candy. Marketing ad taken too seriously.

    It was no marketing goof. They are trying to drive the message of good service, better service than the other banks. A famous beer ad showed strangers knocking at your door (or submarine or spaceship, whatever) when you pop open the beer bottle. Another showed the beer being delivered in very odd occasions and places like on a snowy mountain ledge. So am I to complain if I don't get strangers at my door when I open a bottle of their beer? Or lodge a complaint to the beer company when a surprise beer delivery doesn't show up during my birthday party?
    Last edited by redstone; 10th January 2010 at 05:35 PM.

  18. #38

    Default Re: Get Your Free Birthday Cake...~

    There are so many ads she can choose to take literally, its obvious from her writing she is trying to play the fool.

    Normally it would be fine and perhaps even funny, but doing it at the expense of hapless front line staff smacks of arrogance and inconsideration.

  19. #39
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    Default Re: Get Your Free Birthday Cake...~

    ask posb counter girl to babysit your children, cos they are neighbors LOL

  20. #40
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    Default Re: Get Your Free Birthday Cake...~

    This actually made it to AsiaOne yesterday. I thought it was quite hilarious.. for someone to go to such trouble by taking things literally.

    Maybe next time we'll see advertisements with small disclaimer text at the bottom. LOL

    :Later,

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