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Thread: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

  1. #41

    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    Ok here is my experience:

    Got this lovely sms on 23 Sept

    "Tiger Air: Your flight from Singapore to HO Chi Minh on 28 Sep 10 has been retimed.
    Please call +658084437 or view your booking at www.tigerairways.com"


    So i call the number in the sms....

    "Sorry the number you called is not in use.... blah blah"


  2. #42
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    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    i travelled on jetstar a couple of times n also airasia.
    i would say jetstar seems n feel better...

    ya...i was also given an umbrella in JB n Penang while travellin with airasia.
    i'm sure if they use the emergency slide, my 2 toddlers would be happier.
    lol...rain, bags, 2 toddlers, umbrella n need to look out for my in-laws...all to the c the smiling crew at the end of the stairs...
    Stirring up emotions with pics - cyliew

  3. #43

    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    Quote Originally Posted by spaceman View Post
    Ok here is my experience:

    Got this lovely sms on 23 Sept

    "Tiger Air: Your flight from Singapore to HO Chi Minh on 28 Sep 10 has been retimed.
    Please call +658084437 or view your booking at www.tigerairways.com"


    So i call the number in the sms....

    "Sorry the number you called is not in use.... blah blah"


    Similar experience here. They emailed me that return flight was delayed by one full day. Leave applied and hotel booked. Now we have no choice but to take airasia for return journey. I want to see if a partial refund is possible but it appears that reaching a living CSO phone operator requires an incredible feat of luck. Even if you get through, it puts you on hold for... like, an eternity. Tiger Air is leaving a very bad taste in my mouth...

  4. #44

    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    Better buy travel insurance if you are flying Tiger.
    When I do right, no one remembers. When I do wrong, no one ever forgets.

  5. #45

    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    Can travel insurance cover if your flight is delay or cancel?


    Quote Originally Posted by GDSNP View Post
    Better buy travel insurance if you are flying Tiger.

  6. #46

    Angry Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    Damn angry with the super lousy customer service from jetstar....

    Read the feedback that I sent to them at their website below if you want to know more:

    I am EXTREMELY EXTREMELY UNHAPPY about jetstar customer service.

    To explain about my problem, I made a booking on the internet for a valuair flight from Medan to Singapore on 10 Oct.
    Then the webpage return me with some errors at the page. When I check my booking, it is shown as the payment has been declined.
    Because of that I try it again for a few times, but all of them are declined.
    The booking numbers are LFZ86B, N7P9NZ, K9JMNT, and ZBCKVD. All of them are shown with payment have been declined.


    Then, in the end, all of these failed transaction are still billed to my credit card account. I ask my bank about it and they ask me to call jetstar directly because jetstar is the one that billed it to them. They said I can report this to them, but it will take longer because it will take 10 days to process the whole thing.


    Therefore, I called Jetstar the next day and the customer officer ask me to fax my credit card bill to them and wait for 3 days before I call them back again. I try to fax, but I think the customer officer give me a wrong fax number! (They give me this number 0383303872, which I don't even know what number is this)

    I call them back again to request for the fax number again (this time they give me another number 00160379602022). I fax it to them and they say they need another 1 week to process.
    After 1 week, when I call them, they say they have not received the fax and ask me to fax it again one more time.


    Disappointed with such service, I repeat the process to fax it again and call again directly after I fax the document.
    Again, the customer service officer ask me for another 3 days before calling.
    After that I call again, and then they said they are in the process of refunding my account, and they will call me back once they have informed the finance department to refund me back my money. Hearing this answer I am a bit relieved.


    However, I waited for more than 1 week, and then they didn't call me at all. I called again today, and check with the customer service.
    Then to my biggest disappointment, the customer service tell me they CAN'T refund me. I need to call my bank to ask them to refund it to me.
    I am so angry because of this because I am just going one big round and in the end I still didn't get my money back.


    So I am getting the impression that Jetstar's website is the one that is having the issue and it cost the customer's money and jetstar doesn't even bother to help their customer get back their money. I will rate your customer service as 1 out of 5, because you don't even have a proper management of customer feedback. Everytime I call the customer service officer, the officer does not even know what is the problem that I have and I need to explain again what is my problem and the answer from your customer service officer is always to keep on asking me to repeat on the same process again and again.


    Asking if I can just get an email so that I can just follow up, the customer officer says I need to call and fax them rather than emailing them.
    Your customer service officer is not doing any help at all and I suggest you change to use answering machine instead.

    From a very disappointed customer who promise himself will try not to use any Jetstar service again in the future.

    Henry

    NB:

    Your feedback form doesn't even have Medan in the departure airport as the selection. How am I supposed to fill in my booking number if this is a required field and you don't even have the selection.
    You need to fix it. Thanks.

  7. #47

    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    This article about Tiger shows it is the cheapest to run - i.e. really pushing profits to the max and as a result we suffer....

    http://www.smh.com.au/travel/travel-...210-18sa0.html

    N
    o such funding problems confront today's price leader Tiger Airways, which is half-owned by industry giant Singapore Airlines. But, if Grey had financed his airline better, it's likely Tiger would never have thought twice about bringing its brand to Australia.
    Even with just five planes and none of the outsourcing of costs popular today, Compass achieved a nominal operating cost of just 7.5 per available seat kilometre (ASK), marginally more than Jetstar (6.9) and cheaper than Virgin Blue's 8.5 or Qantas's estimated 11. At the time, it cost Ansett and Australian Airlines (taken over by Qantas in 1992) about 15 to fly a seat one kilometre.
    But with seat rows of just 29 inches, the only ''metric'' that matters to Tiger Airways is lowering its costs, which are now about 4.5 per ASK, according to its most recent performances figures.
    On an average-length route, such as Melbourne to Brisbane, that's a little more than $60 one-way. This enables the airline's pricing formula: ultra-cheap introductory fares at or just below cost, with much higher fares for those booking closer to the date of travel.
    According to the Bureau of Transport, Infrastructure and Regional Economics, the cheapest fares this year have been lower than at any time since they were first measured in 1992 and are 45 per cent lower than when Tiger arrived in 2007.
    Tiger hasn't yet made a full-year profit in Australia but it has two more A320s arriving early next year, taking its Australian fleet to 12 and further lowering its operating costs.
    ''If folks think they've had a low-cost airline [already], they haven't seen anything yet,'' Tiger's Australian managing director, Crawford Rix, says.
    Nikon D750; FM2; FG; 55mm Micro Nikkor; 28-300 VR; 70-200 VR; Nikon V1 + 10-30mm

  8. #48
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    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    Read our previous posts on budget airlines. Your reaction is exactly what they want you to have. So after this, you swear never to fly budget airline again? They have succeeded in their mission.

    You mean that you STILL don't get it?

    Look, your complaint is not the first. It may the 10,000th.

    So think carefully about it. If you were a businessman, will you spend hundreds of millions to set up a company to consistently give bad service? No. Not unless there is a higher mission. And this is funded for a special purpose.
    Last edited by ricohflex; 12th December 2010 at 09:23 PM.

  9. #49

    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    Quote Originally Posted by ricohflex View Post
    Read our previous posts on budget airlines.
    I am still trying to find where Your post in this thread is.... I know where mine are...
    Nikon D750; FM2; FG; 55mm Micro Nikkor; 28-300 VR; 70-200 VR; Nikon V1 + 10-30mm

  10. #50
    Senior Member
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    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    Not this thread, lah. See the thread started by Keltzar in Kopitiam.

    http://www.clubsnap.com/forums/showt...=703359&page=3
    Last edited by ricohflex; 12th December 2010 at 09:42 PM.

  11. #51
    Member hotwork77's Avatar
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    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    Quote Originally Posted by helios2905 View Post
    Damn angry with the super lousy customer service from jetstar....

    Read the feedback that I sent to them at their website below if you want to know more:

    I am EXTREMELY EXTREMELY UNHAPPY about jetstar customer service.

    To explain about my problem, I made a booking on the internet for a valuair flight from Medan to Singapore on 10 Oct.
    Then the webpage return me with some errors at the page. When I check my booking, it is shown as the payment has been declined.
    Because of that I try it again for a few times, but all of them are declined.
    The booking numbers are LFZ86B, N7P9NZ, K9JMNT, and ZBCKVD. All of them are shown with payment have been declined.


    Then, in the end, all of these failed transaction are still billed to my credit card account. I ask my bank about it and they ask me to call jetstar directly because jetstar is the one that billed it to them. They said I can report this to them, but it will take longer because it will take 10 days to process the whole thing.


    Therefore, I called Jetstar the next day and the customer officer ask me to fax my credit card bill to them and wait for 3 days before I call them back again. I try to fax, but I think the customer officer give me a wrong fax number! (They give me this number 0383303872, which I don't even know what number is this)

    I call them back again to request for the fax number again (this time they give me another number 00160379602022). I fax it to them and they say they need another 1 week to process.
    After 1 week, when I call them, they say they have not received the fax and ask me to fax it again one more time.


    Disappointed with such service, I repeat the process to fax it again and call again directly after I fax the document.
    Again, the customer service officer ask me for another 3 days before calling.
    After that I call again, and then they said they are in the process of refunding my account, and they will call me back once they have informed the finance department to refund me back my money. Hearing this answer I am a bit relieved.


    However, I waited for more than 1 week, and then they didn't call me at all. I called again today, and check with the customer service.
    Then to my biggest disappointment, the customer service tell me they CAN'T refund me. I need to call my bank to ask them to refund it to me.
    I am so angry because of this because I am just going one big round and in the end I still didn't get my money back.


    So I am getting the impression that Jetstar's website is the one that is having the issue and it cost the customer's money and jetstar doesn't even bother to help their customer get back their money. I will rate your customer service as 1 out of 5, because you don't even have a proper management of customer feedback. Everytime I call the customer service officer, the officer does not even know what is the problem that I have and I need to explain again what is my problem and the answer from your customer service officer is always to keep on asking me to repeat on the same process again and again.


    Asking if I can just get an email so that I can just follow up, the customer officer says I need to call and fax them rather than emailing them.
    Your customer service officer is not doing any help at all and I suggest you change to use answering machine instead.

    From a very disappointed customer who promise himself will try not to use any Jetstar service again in the future.

    Henry

    NB:

    Your feedback form doesn't even have Medan in the departure airport as the selection. How am I supposed to fill in my booking number if this is a required field and you don't even have the selection.
    You need to fix it. Thanks.
    Hi Henry...Do you know that you can call your Bank that issue your credit card to dispute the credit card charges. I called up my Citibank and cancelled the payment. It's as simple as that. It's no more than 3 working days to reverse entry. If you're using debit card, it's a bit more troublesome cos it's deduct from your saving account just like a Nets transection.
    Dreamz is the Alternate Realty | Stand Up and Be Counted

  12. #52

    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    Tiger is in trouble in Oz and rightly so.
    The budget airline industry needs a re-boot, from lowest cost, lowest operating budget to safety at reasonable cost.
    Nikon D750; FM2; FG; 55mm Micro Nikkor; 28-300 VR; 70-200 VR; Nikon V1 + 10-30mm

  13. #53
    Member 9V-Orion Images's Avatar
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    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    Quote Originally Posted by ijnek View Post
    i'm sure if they use the emergency slide, my 2 toddlers would be happier.
    Do you know how expensive it is just to repack one emergency slide and get it recertified for flight? The cost alone of repacking one is enough for you to purchase a car without COE!
    Last edited by 9V-Orion Images; 11th July 2011 at 07:27 PM.
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  14. #54
    Member cuttiz's Avatar
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    Default Re: Budget Airlines discussion thread - Asian and abroad (whine, praise, condemn etc)

    Fly to BKK via AirAsia before. Seems alright.

    Booked a flight with Tiger since March (Promo) for this end July Taiwan trip.
    Hope everything goes well.. Got travel insurance to cover too. Hoping everything is well.
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