19th February 2004, 09:52 PM
LCD Pixel Hell at SLS
I bought an LCD Monitor lately from SLS's Cyberm*nd, the one opposite Triple A.. paid for it but upon request for a test.. They wont allow me to, said if anything wrong can just bring back within 3 days..K, fine with me
After a 2 nights of testing,.. I spotted a bright blue pixel on my screen, I brought my LCD to the retailer the next day before evening after calling the shop and a guy i dunno who told me i can come down & change.
Upon inspection at the shop, the dot had evolved into another color, which is dim red,
the monitor seems perfectly okay with black color background , but red dot is visible for other color backgrounds..the old guy said they do not cover such dots, only "white bright dots" that appear on black bg, say only 3 faulty pixels then can change and ask me to wait for 2 more to pop up then change with samsung, he went on waving the warranty card in front of me highlighting the "Zero Bright Dot" text.. I sense he do not want the trouble of exchanging themselves..
Feeling cheated, I argued with him that the pixel is not dead. I requested for a test with a standalone system without the splitters, THEN.. somehow I spotted it,dim blue with a black bg. I called Samsung,explained.. they say i am entitled for a 1 to 1 exchange.. and that IT IS A BRIGHT DOT
Then i READ the manual.. for my model, warranty covers 0 "bright" dots, 3 "Black" Dot
Bright Dot - Red/Green/Blue/White - appears as pixels that are always on
Black Dots - appear as pixels that are always off..
Still after much reasoning, the retailer refused to change for me, saying samsung's warranty doesnt count as he deal with his distributor only..
1.) They promised me 1 to 1 exchange in case of problems during sales.. wont allow me to test..
2.) Gave lies about their warranty policies, ie: definition of bright dots/black dots..
3.) With Samsung representative's explanation, he still refused to grant me the exchange..
Went to Samsung today.. they promised to deliver to my house for 1 to 1 exchange as they do not hv ex stock..
I am buying 2 power systems tommorow from SLS, 1 for my company & 1 for myself.. total about $4,000.. CYB*RMIND IS NOT getting my business EVER..
Just sharing my experience with u all, test your LCD's before buying.. these kind of snakes would come up with all sort of excuse to evade your 1 to 1 exchange..
19th February 2004, 09:58 PM
you poor thing.
i agree with you, cybermind staff are quite lazy to entertain after sales problem.
i had a big problem when my hdd failed... end up they made it so inconvienient for me that i have to go to the agent direct.
damn them. thats the last they had of my biz too.
19th February 2004, 10:01 PM
I have problems with my computer screen as well.
When I view a white background or something of a monotonious colour mixing with other colours, Darker and lighter strips appear on my computer screen. It is definitly not the display problem beacuse i have tried other displays on the comp and the results were the same. What I am trying to say is that how can I cure the problem of have some colours appearing darker and some lighter ( in strips across the screen ) ??? Its been giving me lotsa trouble since some colours become very unreal when viewed...
19th February 2004, 10:27 PM
By right you should test the set on the spot, I normally insist on 1-1 exchange on the spot after testing since if I'm making a purchase, it should be defects free, hot pixels or not, an anomally is a defect, and I should get a new set.
If after prolong usage I get a dead pixel of course, there's nothing you can do since the warranty states very clearly.
For Cybermind... and others... they smile when doing transactions, after sales is totally another matter...
19th February 2004, 10:29 PM
I think your video card is screwed, when both my gfx cards fan stopped (TNT2 Ultra & GF2 MX), the exact symptons as you mentioned appeared.
Originally Posted by fevernova
19th February 2004, 10:44 PM
20th February 2004, 03:57 PM
I trust Superpet and nothing but Superpet
these two are the best in SLS
20th February 2004, 05:52 PM
Why say CYB*RMIND?
Cybermind means Cybermind lah.
True story noneed hide names.
I don't go that shop anymore anyway.
Don't like the after sales attitude.
20th February 2004, 05:53 PM
21st February 2004, 12:44 AM
good reason to stick to CRTs
21st February 2004, 11:41 AM
Oh, well...just bought a Samsung 172X from 'em 3 days ago...
I guess it was the same mid-age guy tat served sk_online. I did ask to test on the spot, but he suggested me to go home & test at my own time. Since testing on the spot will forfeit the 3 days 1 to 1 exchange policy. Somemore the LCD panel needs sometimes to sort of "run-in" before the anomalies pop up...
So far, the LCD is in top notch condition, no dead & bright pixel...
Eventho there will be some eventually, I hope I dun have to kick up so much fuss...
Somemore its just a few dots...Unless u really stick ur nose onto the screen, no big deal, at least for me...
There no perfect LCD just yet...Unless u pay premium for it...
Anyway, its my 1st time buying from 'em, hope it will be a pleasant one...
So far from most of the shops tat I patronized in SLS, I've only blacklisted 1...Tat's Vide*Pr*...
21st February 2004, 12:06 PM
Under the Consumer Protection (Fair Trading) Act, which is coming into effect this March, you do have the avenue to bring an action against the shop for "unfair practice", one of which was a false representation amongst others.
21st February 2004, 12:31 PM
But most of us 'normal' consumers don't want to take that route. We want to buy and use, as fuss free as possible.
Originally Posted by vince123123
For this reason, the reputation of the shop matters a lot. The profit margins of the shops are actually already quite thin, and the prices are more or less the same within a few percent. When word of reputation gets around (either good or bad), it will make or break a shop. When i want to get an item, and the prices are about the same, i will definitely head for a shop with a better rep.
21st February 2004, 12:35 PM
I totally agree, but sometimes a threat like that will make the shop get in line quite quickly.
In any event, someone should foward the link to this thread to cybermind so that they know they cannot continue such practices (assuming that its true). also a good idea to cc this in hardwarezone
Originally Posted by ST1100
22nd February 2004, 10:24 PM
22nd February 2004, 10:53 PM
now all u have to do is to drop cybermind an email hehe
cheers and good luck
Originally Posted by sk_online