Bought my HAPPY SPORT DIAMOND Chophard watch in July at TAKA CHOPHARD BOUTIQUE. After using for a month, one of the dial (alpha numaric) drop off. The watch cost me $11,200. Went back and ask for a refund as i've lost trust in the brand. They did offer for a change or repair. But I just felt so unhappy after a 10k watch can just drop a dial after a few times or wearing. The regional manager was so anger and scream at me in the shop, saying she have offered me a change. I told her that I'll go to CASE if she don't refund me. She say to me face:" PLease send me to CASE, as i've not attended one before."
The are still holding my warrenty card saying will send back to me as they dono where they've placed, till now, I've not receive anything from them.
I Bought the watch at the boutique thinking that I might have better service paying more there rather than hour glass or cortina.
Is this kind of service I deserve paying for such an expensive watch?
Can anyone advise what should i do.