I just sold my 2nd hand gear last night (with warranty).
Buyer bargained/nego-ed by saying handwritten invoices are unreliable for warranty, because:
- handwritten invoices can be doctored/reissued (with new date!)
- handwritten invoices don't have printed serial number of camera
First problem, for shops that issue handwritten invoices, he says that any shopkeeper can easily re-issue a fresh invoice with a revised/later date, and throw away the old carbon copy record. This extends the warranty. He pointed out some shops which are family businesses or proprietorships where the owner/boss can do whatever they want to doctor the records. If the boss likes you, you can ask the boss to give you a new invoice which makes your warranty longer.
Second problem, he says handwritten invoices can easily issue new invoice with same serial number of the camera.
In conclusion, the Buyer then said that handwritten invoices are not as good as printed invoices. He then gave the example that all CP invoices are printed and require a employee to login to cashier with password, so each invoice has a login id that cannot be fake. Somemore, he said shops like CP are big, not the small proprietorships (he gave some examples which I shan't name, but they consist some of the most popular camera shops in Sg), so the employees cannot anyhow "doctor" the invoices.
My question is: is there any truth to what he is saying? Is it true that a handwritten invoice is not reliable? If a handwritten invoice is untrusted in the secondary market, then in future I am going to buy only shops that issue printed invoices. Warranty is very important in a secondary market and I do not want to have such problems persuading a future buyer.