I would like to raise an issue here for my ASUS F6S notebook. Which is still under servicing after approximately 2 MONTHS.
I sent in my notebook for service on the 5TH AUGUST 2009 to the ASUS Royal Club of Singapore in order to replace my spoilt motherboard.
I then receive a service chit with Service Form No. : ASUS-SG-9-018887, agreed to pay $300 for the motherboard and was told that it will be ready in 3 WEEKS, and will notify when its ready.
On the 4TH SEPTEMBER 2009, which is about A MONTH after servicing started, I called the service centre to enquire about my notebook as I have not receive any notification after a week of promised date.
The line as usual is always engaged and I even experienced hung ups from the customer service centre which I think is very rude. However, I managed to get through and a guy told me that the motherboard needs time to ship from USA and even more time is required to fix it up.
I went on waiting without any news or updates from the service centre. I tried calling again on the 11TH SEPTEMBER 2009 and demanded an answer for my notebook. Same reason was given but this time round the guy promised that my notebook will be ready for collection mid of last week.
And till now, I have not receive my notebook, nor any calls from the service centre.
Upon servicing my notebook, I need to do a rental of another notebook in order for my work to carry on. And the cost of rental from 3 WEEKS to A MONTH, now nearing TWO MONTHS is a burden on me and it is not fair for me.
To me, the "Royal Club" doesn't seem royal at all, with rude customer servicing and unreliable promises, the "Royal-ness" of the club ought to be questioned. After browsing online, I found that Im not the only one facing problems from the "Royal Club".
I felt really disturbed as ASUS being a well-known brand on the market in fact have such a bad support group. It only dampen the image of ASUS for me.
I will not hesitate to post this issue through all means as I have had enough from the "Royal Club", not only for being "con" but also the rudeness I had received.
I hope something can be done for the unpleasant services from the "Royal Club".
Although I received this 2 days ago, nothing has been done after 2 days.
Dear Valued Customer,
Thank you for contacting ASUS Customer Service.
I have passed your case to the correlative dept and they will help you deal with it ASAP.
Sincerely sorry for bringing you any trouble and inconvenience!
If you continue to experience issues in the future, please do not hesitate to contact us.
ASUS Customer Service
Angery man, any suggestions what to do next?