24th April 2002, 12:17 AM
Do you send in your warranty card?
Just wondering if you guys send in the warranty card of the camera you just bought.
There's always this little print that says "must be sent within 14 days of purchase".
24th April 2002, 12:20 AM
24th April 2002, 12:53 AM
I do.. free postage anyway.. but i remember my brother told me that if u dont sent, they should cover the warranty too.. duuno why but he explain briefly why they will cover it, even without u sending in the card... i cant remember what reason he said
26th April 2002, 10:20 PM
It's always best to send in the warranty. That is only the 2nd most important thing though. The most important is that you keep the customer's portion of the warranty card.
If the company claims that you did not sent them the warranty card, just show them your portion and say that you did sent out the other portion. (maybe it was lost in the post ).
26th April 2002, 10:31 PM
26th April 2002, 10:36 PM
now, what's the logic behind producing the receipt in claiming warranty? what's the warranty card for? asking for receipt while the customer has already produced the warranty card is equivalent as saying: "Hey, I'm idiot. Whoop my candy ass!". these CSOs shld take a gun and shoot themselves right at their ass
Originally posted by AdamGoi
Correct me if I'm wrong. I thought retaining the receipt is the most important of all as nowadays, we are also required to produce the receipt when claiming warranty.
26th April 2002, 10:43 PM
26th April 2002, 10:44 PM
26th April 2002, 10:49 PM
companies shld keep track the items that they have sold. it's fairly easy, u juz have to ask the shops to update them. i know some companies have already practised this. in this case, it saves the customer a lot of hassle
28th April 2002, 10:50 PM
28th April 2002, 11:06 PM
hmm.. we are talking about rather expensive goods here, not your typical daily staple food, right? also, we are talking about really big companies such as nikon, olympus and canon right? this can be tracked electronically, and once the system is up, everything is smooth. also, u don't need to keep track the exact date or time for this. a shop can accumulate the sold cameras every week, and send them for a batch processing, while taking new orders.
Originally posted by Newbie0001
but they might not have the actual date that their product has been purchased by you , isn't it?
Let's say, is a company knows the exact date the product with a particular serial number being sold?
I think you were thinking that those companies only sell one or two per day? where got so easy to track one?