Well, that's one of the reasons now I have to go back to manual top-up liao. Previously, all my inter-GIRO transaction do not have "handling fee" at all and it really saves alot of my time. Now, with 25 cents per transaction is really high for a regular salaryman like me, and for me to revert back to manual top up + waste time, I'll just suck thumb and top up manually bah. No choice.
Sad cases ... may be there will be improvement if there is greater free market competition ... which is gonna be tough lah ... unless ...
Last edited by CSlye; 2nd September 2009 at 11:55 PM.
add 1 or 2 more companies, you will probably end up creating a duopoly or triopoly. this is what i meant by "artificial competition"
let me ask you - would you want to start a transport/card company, and try to undermine prices? just look at the number of petrol companies present in singapore - other than the occasional "breakaway" that lasts temporarily when it does appear, they are almost always in tandem. that said, of course this does not mean that i'm saying that the two (or three) industries are entirely similar.
Last edited by night86mare; 3rd September 2009 at 12:11 AM.
Still remember TransitLink? I'm not sure if that TransitLink is privatized then, but since when do we need 21 days for Giro approval? You go to the TransitLink machine, tap your TransitLink card, choose Giro service, insert your ATM card, and boom, Giro approved! This shows that they're going behind, not improving on services. Even if we decided in the end to pay them for such a 'convenient' fare (which I'm definitely not for obvious reasons), we still need to wait 21 days, whereas it's instant approval before.
So it's pay them money, get CRAP SERVICE! You think you want to do that?
25 cents per top-up? That's a lot of money to make in a single day for LTA! Never ending revenue since everyone has to travel and make purchases.
They are very smart in making money.
It's the government that is always making the money first. Don't talk about competition.
2 person wrote in to today's TODAY :
Every cent counts
Letter from Wong Pui Yee
Updated 06:00 AM Sep 3, 2009
Paying the utility bill, phone bill, season parking, HDB conservancy charge, etc, by Giro, is all free of charge. So, why is there a charge for the new ez-link card? Of course, we can top up in the train stations, at AXS machines, bus interchanges or even at an ATM, but isn't Giro about convenience? I am very unhappy about this unfair charge. his should be done away. Every cent counts in these bad economic times.
Ez-link fees a hassle
Letter from John Tan
Updated 06:00 AM Sep 3, 2009
I do not understand why there is so much hassle when it comes to topping up the new ez-link card by Giro. For this new card, I need to fill up a form and pay a $1.50 fee. Worse still, there is a transaction charge of $0.25 every time the card is topped up automatically. The charge has been termed a ''convenience fee''. If all passengers top up their cards using Giro, fewer staff would be needed to man the counters. The machines would be used less often; the wear and tear would be reduced. So, who is this "convenience fee" for?