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Thread: EZ link card with Giro

  1. #81
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    Default Re: EZ link card with Giro

    Quote Originally Posted by vince123123 View Post
    Let me give you a suggested reply:

    Thank you for your reply. I am writing to seek further clarification on the S$0.25 convenience fee.

    Please do not forget that with with each cent incurred on the electronic handling of money and topping up, EZLINK saves multiples of that amount in terms of costs associated with hiring staff to man top-up counters, production and maintenance costs of top-up machines, hiring of staff to bank in cash collections at the end of each day etc.

    With this savings resulting from GIRO (which is the reason why many organisations are going towards GIRO billing) which far outweight the costs, can EzLink still legitimately charge this "convenience fee"? Who is this convenience really for?

    Lastly, temporary waiver of the 6 month fee application fee has been viewed by some as a clever marketing strategy to get people to rush for the waiver, and hence, locking themselves into a perpetual lifetime of paying S$0.25 in convenience fees. At an average topup of once a week, EZlink will recover the waiver in application fees, in less than 3 months. That is aside from the fact of savings generated by the GIRO system.

    I look forward to hearing from you.

    EZLink Reply:
    Thank you for your email.

    The $0.25 convenience fee as well as the application and admin fee of $2.00 is not just to cover the bank charges but also to include the overall processing costs incurred by EZ-Link for the provision of this service. However in the first 6 months, the application fee will be waived to help facilitate the sign up for this new service offered by EZ-Link by cardholders who were previously on the TransitLink Bank GIRO facility.
    EZLink probably have thousands to reply per day. Templates are easy. In another words, they're telling us, not happy, there's nothing they can do!
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  2. #82
    Senior Member NovJoe's Avatar
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    Default Re: EZ link card with Giro

    Well, that's one of the reasons now I have to go back to manual top-up liao. Previously, all my inter-GIRO transaction do not have "handling fee" at all and it really saves alot of my time. Now, with 25 cents per transaction is really high for a regular salaryman like me, and for me to revert back to manual top up + waste time, I'll just suck thumb and top up manually bah. No choice.

  3. #83
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    Default Re: EZ link card with Giro

    Quote Originally Posted by novjoe View Post
    well, that's one of the reasons now i have to go back to manual top-up liao. Previously, all my inter-giro transaction do not have "handling fee" at all and it really saves alot of my time. Now, with 25 cents per transaction is really high for a regular salaryman like me, and for me to revert back to manual top up + waste time, i'll just suck thumb and top up manually bah. No choice.
    ezlink sucks!!!!!
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  4. #84
    Senior Member harrynkl's Avatar
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    Default Re: EZ link card with Giro

    Quote Originally Posted by wizardman88 View Post
    My online feedback sent to EZLink:
    Dear Sir/Madam, I would like to find out what is the reason for implementing a 25 cents "convenient fee" for the new CEPAS card Giro top up. As a consumer, it seems like EZLink is discouraging consumer to apply for Giro. Furthermore, the Giro application process seems like a pre-computer era task back in the 1980s. Not to mentioned a badly planned launch of the giro application (only 1 month left before old card expires). From my understanding, EZLink is the only billing oragnisation who charges a convenient fee for giro. It may be a "convenient" million dollar revenue stream for EZLink, but it is not justifiable. If every billing organisation starts to collect "convenient" fee for giro, consumer will be paying a huge fee on giro transactions every month. I hope EZLink can give consumer a satisfactory reply on this. Else, it seems like we are moving 1 step forward and 2 steps backward. Thank you.

    EZLink Reply:
    Thank you for your email.

    The $0.25 convenience fee as well as the application and admin fee of $2.00 is not just to cover the bank charges but also to include the overall processing costs incurred by EZ-Link for the provision of this service. However in the first 6 months, the application fee will be waived to help facilitate the sign up for this new service offered by EZ-Link by cardholders who were previously on the TransitLink Bank GIRO facility.

    Thank you for taking time to provide us with your valuable feedback. We will forward your feedback to the relevant department for their consideration and action if necessary.

    Once again, thank you for taking time to share your views with us.

    If you have further queries, please feel free to email us at customerservice@ezlink.com.sg or call us at 6496 8300 between 8.00am to 6.00pm daily except public holidays. In case you need to call outside these hours, you could leave a voicemail with us and we will get back to you by the next working day.

    Conclusion: I am still not convince, I will followup.
    Quote Originally Posted by harrynkl View Post
    ok got their reply

    Dear Harry,

    Thank you for your email.

    The $0.25 convenience fee as well as the application and admin fee of $2.00 is not just to cover the bank charges but also to include the overall processing costs incurred by EZ-Link for the provision of this service. However in the first 6 months, the application fee will be waived to help facilitate the sign up for this new service offered by EZ-Link by cardholders who were previously on the TransitLink Bank GIRO facility.

    Thank you for taking time to provide us with your valuable feedback. We will forward your feedback to the relevant department for their consideration and action if necessary.



    Once again, thank you for taking time to share your views with us.


    If you have further queries, please feel free to email us at customerservice@ezlink.com.sg or call us at 6496 8300 between 8.00am to 6.00pm daily except public holidays. In case you need to call outside these hours, you could leave a voicemail with us and we will get back to you by the next working day.



    Thanks and regards,



    Siti Rafidhah Mohamed Ali

    EZ-LINK PTE LTD

    www.ezlink.com.sg

    same reply same template and they still not reply my second email
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  5. #85
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    Default Re: EZ link card with Giro

    Quote Originally Posted by harrynkl View Post
    same reply same template and they still not reply my second email
    So stereotype. They really all out to suck money from us Singaporeans.
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  6. #86

    Default Re: EZ link card with Giro

    Sad cases ... may be there will be improvement if there is greater free market competition ... which is gonna be tough lah ... unless ...
    Last edited by CSlye; 2nd September 2009 at 11:55 PM.

  7. #87

    Default Re: EZ link card with Giro

    Quote Originally Posted by CSlye View Post
    Sad cases ... may be there will be improvement if there is greater free //market competition ... which is gonna be tough lah ... unless ...
    singapore is too small a market to introduce "free competition", at least in this area; unfortunately the glories of optimal economics and perfect competition are only possible in the textbook sometimes.

    any competition, if present, will be artificial.

  8. #88

    Default Re: EZ link card with Giro

    Quote Originally Posted by night86mare View Post
    singapore is too small a market to introduce "free competition", at least in this area; unfortunately the glories of optimal economics and perfect competition are only possible in the textbook sometimes.

    any competition, if present, will be artificial.
    No need perfect competition, to be realistic some balances in competitive forces could do. Constant claims that we are too small for more competition will only undermine service qualities (like these cases) and stifle innovation ...

  9. #89

    Default Re: EZ link card with Giro

    Quote Originally Posted by CSlye View Post
    No need perfect competition, to be realistic some balances in competitive forces could do. Constant claims that we are too small for more competition will only undermine service qualities (like these cases) and stifle innovation ...
    let's be honest here,

    add 1 or 2 more companies, you will probably end up creating a duopoly or triopoly. this is what i meant by "artificial competition"

    let me ask you - would you want to start a transport/card company, and try to undermine prices? just look at the number of petrol companies present in singapore - other than the occasional "breakaway" that lasts temporarily when it does appear, they are almost always in tandem. that said, of course this does not mean that i'm saying that the two (or three) industries are entirely similar.
    Last edited by night86mare; 3rd September 2009 at 12:11 AM.

  10. #90

    Default Re: EZ link card with Giro

    Quote Originally Posted by night86mare View Post
    let's be honest here,

    add 1 or 2 more companies, you will probably end up creating a duopoly or triopoly. this is what i meant by "artificial competition"

    let me ask you - would you want to start a transport/card company, and try to undermine prices? just look at the number of petrol companies present in singapore - other than the occasional "breakaway" that lasts temporarily when it does appear, they are almost always in tandem. that said, of course this does not mean that i'm saying that the two (or three) industries are one and the same.
    agree ... but although a bit "synthetic" in nature, there is at least still some degree of counter balance due to competitive forces ... unlike these cases ...

  11. #91

    Default Re: EZ link card with Giro

    Quote Originally Posted by CSlye View Post
    agree ... but although a bit "synthetic" in nature, there is at least still some degree of counter balance due to competitive forces ... unlike these cases ...
    i would like to think that rather than reliance on "competitive forces" which can be a very iffy thing when companies pakat, and it is not that hard, even undiscussed sometimes can just settle for comfortable price matching..

    regulation is the way to go.

  12. #92

    Default Re: EZ link card with Giro

    Quote Originally Posted by night86mare View Post
    i would like to think that rather than reliance on "competitive forces" which can be a very iffy thing when companies pakat, and it is not that hard, even undiscussed sometimes can just settle for comfortable price matching..

    regulation is the way to go.
    its a bit tough to regulate when the referee is also part of player team rite? So, perhaps a combination of "free-er" market plus regulation will help
    Last edited by CSlye; 3rd September 2009 at 12:31 AM.

  13. #93
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    Default Re: EZ link card with Giro

    Quote Originally Posted by CSlye View Post
    Sad cases ... may be there will be improvement if there is greater free market competition ... which is gonna be tough lah ... unless ...
    This is the problem when such public services are privatized. It's all about making money now. They don't care who is using it, neither do they care whether it will be used or not. No money, don't use!

    Still remember TransitLink? I'm not sure if that TransitLink is privatized then, but since when do we need 21 days for Giro approval? You go to the TransitLink machine, tap your TransitLink card, choose Giro service, insert your ATM card, and boom, Giro approved! This shows that they're going behind, not improving on services. Even if we decided in the end to pay them for such a 'convenient' fare (which I'm definitely not for obvious reasons), we still need to wait 21 days, whereas it's instant approval before.

    So it's pay them money, get CRAP SERVICE! You think you want to do that?
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  14. #94
    vince123123
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    Default Re: EZ link card with Giro

    You are correct, different industries differ. In the case of telcos and isps, competition drove down the prices significantly from the pre-competition days.

    Quote Originally Posted by night86mare View Post
    let's be honest here,

    add 1 or 2 more companies, you will probably end up creating a duopoly or triopoly. this is what i meant by "artificial competition"

    let me ask you - would you want to start a transport/card company, and try to undermine prices? just look at the number of petrol companies present in singapore - other than the occasional "breakaway" that lasts temporarily when it does appear, they are almost always in tandem. that said, of course this does not mean that i'm saying that the two (or three) industries are entirely similar.

  15. #95

    Default Re: EZ link card with Giro

    25 cents per top-up? That's a lot of money to make in a single day for LTA! Never ending revenue since everyone has to travel and make purchases.

    They are very smart in making money.

    It's the government that is always making the money first. Don't talk about competition.

  16. #96
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    Default Re: EZ link card with Giro

    Quote Originally Posted by johnlim View Post
    25 cents per top-up? That's a lot of money to make in a single day for LTA! Never ending revenue since everyone has to travel and make purchases.

    They are very smart in making money.

    It's the government that is always making the money first. Don't talk about competition.
    I can understand if they charge, say, $1 per Giro card per year. It's for their maintenance of the whole system. That's already A LOT of money.

    But 25 cents per top-up, and a deposit equals to the top-up amount for such a service, is just pure absurdity!
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  17. #97

    Default Re: EZ link card with Giro

    Quote Originally Posted by vince123123 View Post
    You are correct, different industries differ. In the case of telcos and isps, competition drove down the prices significantly from the pre-competition days.
    yes, competition has worked for them

    but it remains to be seen if it will work so for transportation/card services. i don't think it will, actually, but anything's possible in this time and age.

  18. #98

    Default Re: EZ link card with Giro

    2 person wrote in to today's TODAY :


    Every cent counts
    Letter from Wong Pui Yee
    Updated 06:00 AM Sep 3, 2009
    Paying the utility bill, phone bill, season parking, HDB conservancy charge, etc, by Giro, is all free of charge. So, why is there a charge for the new ez-link card? Of course, we can top up in the train stations, at AXS machines, bus interchanges or even at an ATM, but isn't Giro about convenience? I am very unhappy about this unfair charge. his should be done away. Every cent counts in these bad economic times.
    ==========================================
    Ez-link fees a hassle
    Letter from John Tan
    Updated 06:00 AM Sep 3, 2009
    I do not understand why there is so much hassle when it comes to topping up the new ez-link card by Giro. For this new card, I need to fill up a form and pay a $1.50 fee. Worse still, there is a transaction charge of $0.25 every time the card is topped up automatically. The charge has been termed a ''convenience fee''. If all passengers top up their cards using Giro, fewer staff would be needed to man the counters. The machines would be used less often; the wear and tear would be reduced. So, who is this "convenience fee" for?

  19. #99
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    Default Re: EZ link card with Giro

    Thanks for sharing with us bro. I think there will be more to come.

    Remember there's also a deposit with amount equals to the top-up value!

    Quote Originally Posted by Lenscapes View Post
    2 person wrote in to today's TODAY :


    Every cent counts
    Letter from Wong Pui Yee
    Updated 06:00 AM Sep 3, 2009
    Paying the utility bill, phone bill, season parking, HDB conservancy charge, etc, by Giro, is all free of charge. So, why is there a charge for the new ez-link card? Of course, we can top up in the train stations, at AXS machines, bus interchanges or even at an ATM, but isn't Giro about convenience? I am very unhappy about this unfair charge. his should be done away. Every cent counts in these bad economic times.
    ==========================================
    Ez-link fees a hassle
    Letter from John Tan
    Updated 06:00 AM Sep 3, 2009
    I do not understand why there is so much hassle when it comes to topping up the new ez-link card by Giro. For this new card, I need to fill up a form and pay a $1.50 fee. Worse still, there is a transaction charge of $0.25 every time the card is topped up automatically. The charge has been termed a ''convenience fee''. If all passengers top up their cards using Giro, fewer staff would be needed to man the counters. The machines would be used less often; the wear and tear would be reduced. So, who is this "convenience fee" for?
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  20. #100

    Default Re: EZ link card with Giro

    Quote Originally Posted by Lenscapes View Post
    2 person wrote in to today's TODAY :


    Every cent counts
    Letter from Wong Pui Yee
    Updated 06:00 AM Sep 3, 2009
    Paying the utility bill, phone bill, season parking, HDB conservancy charge, etc, by Giro, is all free of charge. So, why is there a charge for the new ez-link card? Of course, we can top up in the train stations, at AXS machines, bus interchanges or even at an ATM, but isn't Giro about convenience? I am very unhappy about this unfair charge. his should be done away. Every cent counts in these bad economic times.
    ==========================================
    Ez-link fees a hassle
    Letter from John Tan
    Updated 06:00 AM Sep 3, 2009
    I do not understand why there is so much hassle when it comes to topping up the new ez-link card by Giro. For this new card, I need to fill up a form and pay a $1.50 fee. Worse still, there is a transaction charge of $0.25 every time the card is topped up automatically. The charge has been termed a ''convenience fee''. If all passengers top up their cards using Giro, fewer staff would be needed to man the counters. The machines would be used less often; the wear and tear would be reduced. So, who is this "convenience fee" for?
    I can almost see the standard reply as stated previously in this thread.
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