all i can say, you must be related to MW or part of the board of directors for MW.
i dont understand why people can guard a shop/company so fiercely just because someone had complains against it. logical answer to this is in my first sentence.
on the part where you mentioned about me not giving chance for them to explain themselves, i spent 30mins in that shop, going thru 3 different people whom ALL showed me unbecoming attitude problems, how else you want me to give more chances?
unless you include kneeling down and begging them for a replacement / solution.
lastly, look. i'm not someone who like harping and destroying people's reputation. like i've said, i'm in the industry for quite sometime, and i know how things work.
this thread serves a reminder for consumers who might not be a techie, and yet probably been pushed to accept such ridiculous terms. it's only a backward step for service standards in singapore.