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Thread: Transcend CF cards and MemoryWorld. Well Done!

  1. #1

    Default Transcend CF cards and MemoryWorld. Well Done!

    Guys, this is something i've got into today, and i thought, since more and more people are going into photography these days, thought this might be good for awareness. wall of text, but please read if you're interested.

    Iíve a Transcend 2GB 120x (green) CF card, and itís a blackhole. Pictures shot with it would be recorded as files which I cannot open. Not once, not twice, but on many occasions with the latest just on Sat.

    I mean, I do shoot for an objective, as my job, and with this card, Iíve missed some of my greatest shots already.

    Nvm about it. I went to itís distributor Memory World for an exchange today. Met a nonchalant cheena man at the counter. I have seriously no grouches against chinaman, but this guy is really classic. Can still type on MSN when Iím right infront of him.

    I told him my card is seriously screwed. He gave me a glimpse, and told me there wasnít any stocks in a thick cheena accent. He then told me I have to wait THREE WEEKS for a replacement. wtf?

    Alright, I tried to explain that Iíve already lots many good shots with it. Having a card down for 3 weeks is just like a double whammy. He told me ďno choice. Sorry. Nothing we can do.Ē

    Ok. I said fine. How about I top up for a higher speed card / higher capacity card whatever you have? He told me ďsorry no other options. Where got you send in card, we give you something else even with topup?!Ē

    HUH?!

    Alright, then an elder Singaporean lady appeared, and I briefly explained my plight. She told me to produce a receipt or forget it. I asked her why, since itís lifetime warranty? She told me itís company policy and she fears parallel importers. HUH?x2 (Iím quite tech savvy and I donít know transcend have parallel importers at all!)

    Ok. Last chance. That cheenaman told me to wait for the boss. He appeared and I told him my plight again, and proposes for the topup for whatever he had in stocks. He replied ďwhere got such thing? Iím quite sure NO ONE IN THE INDUSTRY DOES THIS.Ē

    Hmm.

    With one of my best 4 years spent dwelling in this industry, all distributers I know does this if the wait is anything more then a day.
    Seriously. Poor product, poor service. I have a lexar 1GB card bought since my 300D days and despite the sticker on it is nothing more then a patch of white, itís working damned well still!

    Thank you Transcend. Kingston / Lexar / Sandisk cards works well AND they give great service too! Iím quite sure Convergent Systems (distributor for Kingston / Lexar) would gladly offer me a solution which I can continue shooting.

    Think twice before buying transcend. Think thrice before buying anything from MemoryWorld.

    Thanks for reading.

  2. #2
    vince123123
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    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    I suggest you print this page and then bring it to Memory world and tell them that their stellar service is now on Singapore's leading photography forum.

  3. #3

    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Quote Originally Posted by vince123123 View Post
    I suggest you print this page and then bring it to Memory world and tell them that their stellar service is now on Singapore's leading photography forum.
    lol.

    i cant stand it. seriously.


  4. #4
    Senior Member xtemujin's Avatar
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    Arrow Re: Transcend CF cards and MemoryWorld. Well Done!

    Sim Lim Square or Funan Memory World ?

    Maybe can engage a lawyer.

  5. #5

    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Quote Originally Posted by xtemujin View Post
    Sim Lim Square or Funan Memory World ?

    Maybe can engage a lawyer.
    sim lim square.

  6. #6

    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Haiz... sad to hear this ugly situation coming from Memory World... i used to work in the shop and there are a few things i like to point out with regards to this ugly scene...

    Firstly, Memory World have these little stickers which they will paste on the card, and they will ask for your permission to cut open the packaging and stick it on when you decided to buy the card. Either times have changed and the stickers policy is no longer in use, or the salesperson forgot to stick it on. Or simply because the card is not bought in the shop. If it's not purchased from the shop, why would the shop even grant you any warranty exchanges?

    Secondly, the faulty card have to be sent back to Taiwan in order to facilitate the exchange procedures. This has always been the case for cards that are no longer in stock. With regards to the topping up policy, it has been done before, but i guess the staff just unsure if you have actually bought the card from the shop.

  7. #7

    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Quote Originally Posted by Van Faniel View Post
    Firstly, Memory World have these little stickers which they will paste on the card, and they will ask for your permission to cut open the packaging and stick it on when you decided to buy the card. Either times have changed and the stickers policy is no longer in use, or the salesperson forgot to stick it on. Or simply because the card is not bought in the shop. If it's not purchased from the shop, why would the shop even grant you any warranty exchanges
    i bought my card from the trancend booth at the IT show in sept / dec 08. and no there wasnt such stickers on my card.

    weird thing cos i do have another 8GB card i got sometime ago, and yes that came with the sticker which i stuck on myself!

  8. #8

    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    but... can i point out

    it's a 2gb card.

  9. #9

    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Erm... I had a 512Mb Transcend card, which also had problems some time ago.
    But that is not the point.

    My point is the service/altitude I received when I was there (Funan). Leaves alot to be desired. Can feel Stratix frustration...
    Just a voice out

  10. #10
    vince123123
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    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Any possibility to swap stickers? :P

    Quote Originally Posted by Stratix View Post
    i bought my card from the trancend booth at the IT show in sept / dec 08. and no there wasnt such stickers on my card.

    weird thing cos i do have another 8GB card i got sometime ago, and yes that came with the sticker which i stuck on myself!

  11. #11

    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Quote Originally Posted by vince123123 View Post
    Any possibility to swap stickers? :P
    swap also no use.

    they no stock also must wait 3 weeks. =(

  12. #12
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    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Quote Originally Posted by vince123123 View Post
    Any possibility to swap stickers? :P
    close to impossible, those are tamper free stickers. u pull abit and u can just forget about the entire warranty thing.
    Logging Off. "You have 2,631 messages stored, of a total 400 allowed." don't PM me.

  13. #13
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    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Easiest way now is to send a complaint up to the HQ, if they decide to just ignore it, then kiss everything goodbye.
    Logging Off. "You have 2,631 messages stored, of a total 400 allowed." don't PM me.

  14. #14

    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    dude, Where got you send in card, we give you something else even with topup?!

    dude, dont post this in hwz, people will laugh at you....

    you said that you are not racist, but from your post , it is pretty obvious that you are.

    bye.
    Last edited by ninelives; 7th July 2009 at 12:57 AM.
    Objection !!!

  15. #15
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    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Quote Originally Posted by ninelives View Post
    dude, Where got you send in card, we give you something else even with topup?!

    dude, dont post this in hwz, people will laugh at you....

    you said that you are not racist, but from your post , it is pretty obvious that you are.

    bye.
    dun tell me u're the china man...
    Logging Off. "You have 2,631 messages stored, of a total 400 allowed." don't PM me.

  16. #16

    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Quote Originally Posted by Del_CtrlnoAlt View Post
    dun tell me u're the china man...
    no, i am been realistic, tell me a shop that will give you something else with topup. i will call up , speak to the boss and verify.....

    period.
    Objection !!!

  17. #17
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    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Quote Originally Posted by ninelives View Post
    no, i am been realistic, tell me a shop that will give you something else with topup. i will call up , speak to the boss and verify.....

    period.
    kinda true, but if they does value customer, sometimes they might do it out of goodwill.
    Logging Off. "You have 2,631 messages stored, of a total 400 allowed." don't PM me.

  18. #18

    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    Quote Originally Posted by ninelives View Post
    dude, Where got you send in card, we give you something else even with topup?!

    dude, dont post this in hwz, people will laugh at you....

    you said that you are not racist, but from your post , it is pretty obvious that you are.

    bye.
    hmmm. i did post on hwz (heck i posted in a thread even earlier then on CS!)

    http://forums.hardwarezone.com.sg/sh....php?t=2425341

    so far no one laugh at me leh.

    as for the racism part, please dont turn this into one. it wont work.

    i mean, how racist towards chinamen can i be when i have a nice caring loving gf who came from china once upon a time?

    Quote Originally Posted by ninelives View Post
    no, i am been realistic, tell me a shop that will give you something else with topup. i will call up , speak to the boss and verify.....

    period.

    hmm. i'm sure i've been to this situation in a way or another numerous times, but this is about the first i met this kinda problem.

    offhand i could remember:

    Convergent System (Kingston / Lexar / Abit motherboards)
    Corbell (MSI motherboards / Corsair RAMs, Antec PSUs)
    Ban Leong (OCZ Memory, ASUS, Powercolour graphics cards)

    Heck. even CANON offered me a topup option when my P&S camera had a fault that they didnt have stocks to replace.

    *please get these numbers from yellowpages. call and verify, i'm quite sure they'll be happy to tell you this IS the industry practice.

    bye.

  19. #19

    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    the sandsk exchange centre in funan also gave bad services. They do not honor even if you have receipt. Memory world still do the exchange if the sticker is valid from them.
    Think of concepts and work towards it.

  20. #20
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    Default Re: Transcend CF cards and MemoryWorld. Well Done!

    i got reminded by the regular salesman who i always go for from alan photo that when we buy sandisk product, we need to keep the box and the receipt of the sandisk card we bought if we want to claim warranty, there is a hologram stick on the box if you notice. The reason is that a lot of shops are bringing in parallel import sandisk cards or even fake sandisk cards.

    I think TS is unlucky, my friend recently went to claim his warranty on his 4gb trancend card from Funan and the shop give him a 1-to-1 exchange.

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