Sigma after sales service?

[Fantasy747]

Guys,

I am tempted to get the Sigma 50mm 1.4. However I am not sure about the after sales service, especially since there have been quite a few issues with it being soft. Can anyone advise where the service centre is and do they charge if you have to send it in for recalibartion? Also as I travel a lot I am planning to shop for it overseas if it is cheaper. Anyone knows where is cheapest overseas? Do the warranty still apply here in Singapore? If you have the service centre contact number I would appreciate it.

Cheers
Lee

[2evans]

Google is your friend, http://www.sigma-photo.co.jp/english/network/index.htm

Singapore
Sigma Marketing (Singapore) Pte Ltd.
3791 Jalan Bukit Merah
#07-19 & 20
E-Centre@Redhill Singapore
159471
Tel:65-62739622
Fax:65-62746011
mailto:support@apds.com.sg

[gazkw]

no one can help you if its intrinsically soft. this means you got a bad copy. always always test the lens intensively before handing the money over.

but if you mean back/front focus issues, they will do same-day calibration for free. just make an appointment before going down.

yes, they honor warranty from overseas. just make sure u have the warranty card + chop + receipt. i checked before previously liao.

[FicXioN]

Originally Posted by gazkw no one can help you if its intrinsically soft. this means you got a bad copy. always always test the lens intensively before handing the money over.

May i ask how does one check for such problems? Means i can't ask a non-photographer friend to purchase a lens for me overseas i suppose?

[twinrongs]

Just had my 50mm F1.4 EX DG HSM calibrated at Sigma. Working like a charm now, FOC of course. I think due to the shallow DOF for this lens, it would be advisable to have the lens calibrated to your camera body by Sigma. It's a little bit of hassle but the focusing is spot-on after calibration.

[gazkw]

Originally Posted by FicXioN May i ask how does one check for such problems? Means i can't ask a non-photographer friend to purchase a lens for me overseas i suppose?

easiest way is shooting at words. can tell quite easily if soft or back/front focus.

there is this focus chart u can DL from the web.

yup, u pretty much need your body to test the lens.

[Fantasy747]

Thanks guys for the info. It is good to know that calibrate it foc even if you bought it from overseas.

[stanycjw]

Originally Posted by gazkw easiest way is shooting at words. can tell quite easily if soft or back/front focus. there is this focus chart u can DL from the web. yup, u pretty much need your body to test the lens.

Please help, don't quite understand how to tell weather the lens is soft.

You says, ,shoot word...How to do the test. I have 18-200 DC OS.

Thanks in advance.

[PrimePhotog]

Quote: Please help, don't quite understand how to tell weather the lens is soft. You says, ,shoot word...How to do the test. I have 18-200 DC OS. Thanks in advance.

Focus on word,shoot, then view at 100% on computer.If the image is ridiculously soft and still out of focus, get Sigma to callibrate.Very very common to get a back/front focussed copy.

[B-setting]

Originally Posted by gazkw yes, they honor warranty from overseas. just make sure u have the warranty card + chop + receipt. i checked before previously liao.

for sigma singapore to agree to do servicing or calibration, all we need is just the shop warranty ? or do we need to pay to get the International Warranty from the overseas shop that we purchase from?

thnks for advice.

[gazkw]

Originally Posted by B-setting for sigma singapore to agree to do servicing or calibration, all we need is just the shop warranty ? or do we need to pay to get the International Warranty from the overseas shop that we purchase from? thnks for advice.

calibration is free regardless.

servicing u need sigma warranty, not shop warranty.

[Melee]

I just had my 50-150 serviced yesterday at Sigma. The service was excellent, the staff were really helpful and polite, and the whole process took only about two hours.

So, for all the bad things that people say about the quality of Sigma's lenses, I must say I'm very happy with my Sigma lenses (I own a few), and very happy with the after-sales service!

Note: I don't have any business interests/own any shares with Sigma!

[Emerpus]

Originally Posted by B-setting for sigma singapore to agree to do servicing or calibration, all we need is just the shop warranty ? or do we need to pay to get the International Warranty from the overseas shop that we purchase from? thnks for advice.

If you buy locally, you need one with a warranty card stating it's from Sigma Marketing (Singapore) Pte Ltd. Local warranty is 2 yrs with an additional 6 months if you register online. Local shop warranty means export set, i.e. no warranty from local agent.

If you buy oversea, as long as the set comes with the International Warranty card (from Japan), they will honor the warranty. But you need your receipt from that oversea shop to proved that you bought it overseas. 1-year international warranty applies here.

Cheers

[macchiato]

i heard good stuff abt sigma's 50mm.
very tempted to try it out too.

just get it and start shooting