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Thread: Ebay...sigh...

  1. #1
    Senior Member
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    Default Ebay...sigh...

    I found out yesterday that my ebay account was locked, and the reason given was that my account was accessed by someone else. So I went through the live help chat twice, spent about 1 hour, and finally got my account restored yesterday afternoon.

    Today when I signed in again, guess what, my account was supended again with the same reason! I know that was unlikely as I changed my password to a very strong one, and when I checked the details in my account everything was the same as I left it yesterday.

    It finally dawned on me that the auto-detection system implemented by ebay could have been triggered because I accessed my account from China (my account was registered in the US and I use it from US most of the time).

    Sigh...now waiting in line to get connected to the next available live help agent...
    As complexity rises, precise statements lose meaning and meaningful statements lose precision.

  2. #2
    vince123123
    Guests

    Default Re: Ebay...sigh...

    So basically, they auto-ban anyone coming from China?

  3. #3
    Senior Member
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    Default Re: Ebay...sigh...

    No I don't think so...problem is more likely because my account is registered in US and I accessed it from China...
    As complexity rises, precise statements lose meaning and meaningful statements lose precision.

  4. #4
    Senior Member
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    Default Re: Ebay...sigh...

    Here's the "live help" I received:

    System
    Initial Question/Comment: ATO
    11:50:50 PM System
    Thank you for contacting eBay Account Security Live Help! Your feedback is important to us. Please take time at the end of this chat to fill out a brief survey letting us know how we did today.
    11:50:50 PM System
    Raymond Ackerman has joined this session!
    11:50:50 PM System
    Connected with Raymond Ackerman
    11:50:55 PM Raymond Ackerman
    Hello and thank you for contacting Account Security Live Help, my name is Raymond. How may I help you?
    11:51:12 PM roygoh
    Hi Raymond. I need help to restore my account
    11:51:25 PM roygoh
    it was suspended yesterday and I spent a lot of time on live chat to restore it
    11:51:33 PM roygoh
    and today I found it susopended again
    11:51:56 PM roygoh
    seems like the ebay system has detected unauthorised use of my account
    11:52:19 PM roygoh
    but that is unlikely as I changed password yesterday and it was a strong one
    11:52:35 PM System
    Connected with Raymond Ackerman
    11:52:55 PM roygoh
    server connection is not reliable...did you get my previous messages?
    11:54:11 PM roygoh
    ?
    11:54:50 PM roygoh
    hello?
    11:55:46 PM System
    Connected with Raymond Ackerman
    11:56:08 PM roygoh
    anyone there?
    11:57:21 PM roygoh
    knock kncok...
    11:57:36 PM System
    Connected with Raymond Ackerman
    11:58:35 PM roygoh
    please !
    11:58:36 PM System
    Connected with Raymond Ackerman
    11:59:51 PM roygoh
    what's going on? Can anyone help me?
    12:01:16 AM System
    Connected with Raymond Ackerman
    12:01:31 AM roygoh
    Hi Raymond!
    12:02:40 AM roygoh
    yo!
    12:03:21 AM System
    Connected with Raymond Ackerman
    12:04:07 AM roygoh
    Connected 7 times but not a single word from Raymond....
    12:04:18 AM roygoh
    Why are you ignoring me?
    12:05:59 AM roygoh
    Hey why the silent treatment?
    12:07:36 AM roygoh
    Sumimasen!
    12:08:01 AM roygoh
    你好吗?
    12:08:17 AM System
    Connected with Raymond Ackerman
    12:09:00 AM roygoh
    Hi Hi
    12:09:12 AM System
    Connected with Raymond Ackerman
    As complexity rises, precise statements lose meaning and meaningful statements lose precision.

  5. #5
    vince123123
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    Default Re: Ebay...sigh...

    Hahah that was one heck of a funny log.

  6. #6
    Senior Member
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    Default Re: Ebay...sigh...

    Yah, experienced the same thing when I was in Indonesia and logged into Paypal from there but not for ebay........I did log into eBay from Indonesia but all was fine

    Good luck! Perhaps it may help if you tell them that you may be visiting China and other 'hot' countries often......

    HS

  7. #7
    Member hycool's Avatar
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    Sometimes Singapore lol
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    Default Re: Ebay...sigh...

    Its called 3rd party access. Ebay basically has an automated system which sorts of "prevent & protect" members from unauthorized access. Normally phone call verification to the account holder will do, and thus account holder will be able to access their own account from overseas once he/she verify certain details.

    Its troublesome, but since your account is a US account, its best to get them ring u or u ring them to do the verification.

  8. #8

    Default Re: Ebay...sigh...

    I accessed my ebay here in Singapore and in Europe, and the account was established in the US donkey years ago, never had any problems. Maybe it's China.
    deadpoet
    my portfolio

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