If you compare the local shops attitude vs some US online shops, the difference is really night and day.
I recall there was a B&H person registered here in ClubSNAP and clarify CS members' concerns regarding B&H local warranty issues. This person is the same who frequent other popular photography forums such as dpreview etc... The other US online shop also frequent the online forums is Adorama.
Shops such as B&H are concerned about how they are being viewed in the online community and they do try to make things right if realized that they are in the wrong. I also saw them take a firm stance when someone tried to smear them by giving out false information online. By monitoring the forums, they are able to make clarifications to the online community.
I really doubt the local shops have people monitoring ClunSNAP postings. They might get alerts from their frequent customers when things here really turn bad but I have yet to see them register here and try to provide feedback or give their side of the story.