Actually, I think the TS has largely settled his comp issues. Din he mention that the shop eventually agreed to do an exchange?
The fact of the matter is that those of you who kept on telling him to go back to HP etc are just encouraging the provision of crap customer service.
If everyone starts to expect and asks a bit more, then shops would have no choice but to start upping their game right?
Its one thing to get shafted, its another to apply the lube yourself.