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Thread: credit card billing

  1. #21
    Member
    Join Date
    Jan 2002
    Location
    Western SG
    Posts
    1,537

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    Quote Originally Posted by SMM
    I must admit that this customer relationship manager is very good at what she is doing because two weeks later I received a letter from her apologizing on behalf of those related personnels and thank me for all my feedback to her; and what had really caught me off-guard is that she enclosed a US$100 shopping voucher.
    Imagine what damage the bank will have if they don't rectify this 'problem' when you share this story with your friends/relatives.

    'that bank no good one'...blah blah...TO:

    'hmm...they do listen if something goes wrong, just need to talk to the RIGHT MANAGER..."

  2. #22
    Member
    Join Date
    Nov 2002
    Location
    Central
    Posts
    159

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    Quote Originally Posted by sk_online
    wow, you're one slick talking customer.. cheers!
    I am not a slick talker lah…..

    Quote Originally Posted by Snowcrash
    Imagine what damage the bank will have if they don't rectify this 'problem' when you share this story with your friends/relatives.

    'that bank no good one'...blah blah...TO:

    'hmm...they do listen if something goes wrong, just need to talk to the RIGHT MANAGER..."
    Finding the "Right Manager" sometime is not easy......

  3. #23

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    Quote Originally Posted by SMM
    I am not a slick talker lah…..
    it was a compliment

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