I took time to read this thread. As an outsider of the case, i certainly feel for the photographer, and i do sympathize the lady as well. Perhaps, why not just chill and take a step back to learn from the incident.
No one is perfect i guess...
on the part of being a parent, i guess sometimes when something happens to a child, the parent may feel lost for a while. Especially so when the child is very young and incapable to even walk or talk. The kido can only cry and cry and cry like no tomorrow.
as for the service provider tag, it usually refers to a communication company or a large corporate offering a service.