4th October 2003, 04:13 PM
Customers always right??
As we all know, we are all customers to some peoples or others who earn our $$........pls comment.......
4th October 2003, 04:18 PM
Customers MAY not be always right but they are important.
4th October 2003, 04:19 PM
customers think they are alway right.
4th October 2003, 06:22 PM
If it's beyond you to please the customers what will you do?? lose a customer and channel your time to other worthy customers??
Originally Posted by kongg
5th October 2003, 10:28 AM
why bother wasting one's effort trying to keep a hard-to-please customer when he'll only make your life more difficult if u succeed in keeping him as a customer?
why bother at all when u can pick and choose your customers?
5th October 2003, 11:15 AM
OT: wildhoney ur webpage is very unique
5th October 2003, 11:25 AM
Sometimes it may be better to lose the customer.
Take the following case for example (it is a true case). The customer is a frequent flyer who always flies at least business class. All of us know that passengers are required to switch off their phones during take-off and landing due to possible interference between the phones and aircraft equipment. So one day when the plane is about take off, this guy happily chats away on his phone and ignores the stewardess who tries to politely tell him to switch off. Apparently his business deals are more important than the lives of the passengers on board the plane. The fellow even refuses to turn off the phone throughout the whole duration of the trip, although I suppose after the plane reaches a certain height, the phone would not be able to receive any calls. At the end of the trip, this guy proceeds to make a complaint against the stewardess.
What a scab. I say lose this customer.
5th October 2003, 11:47 AM
Well, lose a customer and get complain..........then lose job.........
5th October 2003, 01:11 PM
In the aircraft case, the customer has violated air safety regulations and hence he has to switch off his mobile or risk getting off the plane.
But if the stewardess was not polite in asking him to switch his phone off and demand him to "turn it off" the stewardess is wrong too.
For cases, like a rowdy customer in a resturant, the waiter may ask him to leave as he is affecting the other customers of the resturant.
For service industry, I think the phrase "Customer is always right" should be amended to a little. you should always be attentive to your customer's needs and try to understand his/her plight.
If she comes back to the store after a 14 day exchange policy has ended, but explained that she was overseas for the time and had no time to try out the dress she bought.
Do you insist on your store's policy and turn her down, because she was "wrong" and did not return the item within 14 days exchange policy.
Or do you explain to her the store's policy, listened to her side of the story.
Try to understand her plight and make an exception to the rule and hence retaining this customer and maybe even gaining more customer as she spreads the good word around?
5th October 2003, 01:26 PM
5th October 2003, 01:52 PM
The line "The customer is always right" should be ammended to:
"The customer is only right when he/she meets the criteria of:
A) Having some form of common sense
B) Reasonable, not exploiting
C) Not going against company policy
D) Not being a barbarian or using vulgarties and/or insulting."
Like this everyone will be happy!
5th October 2003, 03:09 PM
you're back in action! good for ya!
Originally Posted by wildhoney